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Design Stores


Posted by Staff / Posted on July 21, 2007

Contributed by Steven Carver

Since my mother is overwhelmed with decorating the spare bedroom, I tell her I'll help her find an occasional chair for the room. She agrees. Her only criteria are that it can't be too big, and it can't be too expensive. With that in mind, I go through a list of design stores and come up with one that should fit the bill: Pavillion.

Located at 739 Queen Street West, Pavillion is known as a destination for condo-dwellers. Their selection of furniture is tailored, with clean lines and rich wood finishes - perfect for those with small spaces that don't have a square foot to spare.

Luckily, there are a variety of styles of chairs to choose from, many with names inspired by Hollywood actresses (the "Chloe" and the "Gwyneth" are just some of them). I walk past the chunkier chairs because they're more suitable for a living/family room. The slipper chair is a good choice because it doesn't have any arms, but the one I have my eye on has a rounded seat and a buttoned, tufted back. It's perfect.

Just like most of their upholstered pieces, there are endless fabric choices to choose from. Because the design of the chair is sophisticated and elegant, I look at the selection of woven linens.

When I'm finished finding something for my mother, I take a few moments to walk through the store to see what else they have to offer.

The series of sofas are long and lean, with several having the option of including a chaise lounge. The dining tables and chairs are done in darker woods (there are other stain choices available). Several beds come with padded headboards, and one is designed to eliminate the need for a box spring; the mattress lies on a raised platform.

There is a lot of sparkle with the accessories. Glass and mirrored surfaces are found throughout by the way of side tables and mirrors. Twinkling crystal chandeliers hang from the ceiling and there's even one with a drum shade wrapping around the fixture - a style found in every design magazine.

A series of Lucite lamps are scattered throughout the displays and I pick one up for the guestroom. It's a small touch of glamour. If my mother doesn't want it, then I'll keep it for myself.



Alan / December 11, 2007 at 09:06 pm
The company I work for had asked me to head out and photograph furniture suitable for our reception area and our boardroom, I thought "why me" but after ending up at Pavilion (on a friends recommendation) the Manager Philip who assisted me was super helpful, I even told him I wasn't buying anything just getting ideas, he still took 30-40 minutes showing me in store product, as well as many many catologues of product that they just couldn't fit into the 10,000 sq foot store (I am guessing on the size but it is big!)I finished there convinced this store had the best prices, service and staff I had come across, I reported back to my manager , showed him the Pictures, and , well it looks like our new boardroom table is coming from Pavilion as are all of the office chairs Knoll knockoffs for about a 1/4 of the price.
Diane / September 28, 2008 at 01:56 am
Everything we have purchased there the past three years has been great quality and at a reasobale price. Many of the furniture pieces are made by Canadian companies. They have great selection and are one of the more resonalble priced stores on Queen West. Worth a visit.
Meg / March 2, 2009 at 11:55 am
After weeks of looking for a couch, I walked into this store and found 3 I could have walked away with. The staff was incredibly helpful and knowledgeable, didn't try to upsell me, and provided me with some great advice in terms of design and fabric. Great relaxed shopping experience.
Kimberley replying to a comment from Sharon / April 22, 2009 at 12:30 pm
Actually I disagree, everything I have bought at Pavillion is cheaper than Casalife. That store is super overpriced.
fam / June 8, 2009 at 11:23 pm
I had a really bad experience with the owner there after buying 3 couches..nice stuff i agree but if you need any help after they get your money the owner is the rudest most unhelpful woman i have ever dealt with.
mason / October 2, 2009 at 04:58 pm
I want to talk about people who are negative..I don't understand how any experience can cause a person to try and demean,belittle or just plain be shi**y when they comment, life is short, there are lots of stores to shop at, as for me I have been a customer of Pavilion since they were a little hole in the wall treasures shop on the north side of Queen Street, I think it says a lot about a store that they have the same staff there for almost 10 years, they have (myself included) lots of repeat customers , from when I used to buy my candles in the old store to finally furnishing my "adult" space Pavilion staff have always been quick to offer free design suggestions, a good laugh, a casual environment, and ABSOLUTELY some of the best pricing on stuff, (not everything But most!)They have a crazy mix of sales staff (Gay,Young,Old,Girly, Fit, not so fit, wacky -you name it they are there)but there is a personality type sure to mix well with anyone who shops there, and they offerred some of the best suggestions for my 600 sq foot condo over any store in the city I shopped at!
Gustavo / April 10, 2010 at 10:42 am
WE DO NOT RECOMMEND. Delivery was, to say the least, very messy. Although we confirmed the price for delivery 3 times prior to the date (making sure the quote included assembly and one flight of stairs- as written on our order), the delivery people (Elite - as they call themselves) refused to unwrap and assemble 2 dining chairs and one bench, asking for more money on the spot. They were over an hour late (it was scheduled for between 2pm-6pm and when they got here (Downtown Toronto) at 7:15pm. After assembling the dinning table they started asking for more money or they would take everything back to the truck and keep it in their possession but then they would charge us double for the next delivery. It wasn't possible to contact the store as it was already closed so we had no choice other than paying them $110 and not having the items assembled. Elite did not provided an invoice for their "service" and did not remove the remaining boxes from our living room.
Heather / May 18, 2010 at 03:22 pm
@Gustavo Since when are delivery people trash men? I've never had delivery people remove trash for me. Was this listed as an included service? It's also a shame that you had to deal with a poor delivery company, but I don't think this reflects 100% on the store. Or does the owner of the sore own the delivery company too? I feel like we're not getting the whole story here.
Gustavo replying to a comment from Heather / May 22, 2010 at 11:35 pm

This is the final update on the story and I'm sorry I didn't post it before:

After many talks with the delivery company and the store we were able to identify that the delivery company was twisting the facts whenever they spoke with the store. That was really upsetting me until I went to see the manager personally and crossing all the details of our talks we both understood that in fact the delivery company (ELITE) was not working in Pavillion's best interest.

That day I left the store fully satisfied and to the best of my knowledge they no longer use Elite to deliver their products to clients. (At that point they were still moving stuff from the warehouse to the store and vice-versa).

Just for the record: my complaints on the first post had more to do with their attitude (ELITE) and the fact that they were trying to get more money for the service I was already paying -also, to this date, I have never received from them a receipt nor an invoice for the money I paid).

I had other pieces of furniture being delivered before from different stores and none of them ever left packaging or debris behind when assembly was included in the price.

Again, Pavillion did their best to solve this, with great attitude and courtesy. I definitely recommend and look forward to visiting the store again.

gwenn / November 3, 2010 at 11:04 am
Pavillion is a great store-and not all there stuff is imported-we bought 2 chairs made in montreal by G romano-and we shopped around their price was the best
Adriana / April 10, 2012 at 02:21 pm
Casalife and Pavillion are both overpriced. I shop with this store on Dundas street called Equilibrium. They aren't as huge as those stores but have the same products at a lower price. They carry Stylus sofas though, not G.Romano, but they have a lot of Canadian lines and import items. My husband and I saved over 2500.00 with Equilirium.
Philip / May 9, 2012 at 10:29 pm
POOR SERVICE - I placed a deposit on an amazing sectional with an estimated delivery of 6-8 weeks. No one from Pavilion contacted me to provide an update after eight weeks had passed. I was forced to call three times with mostly vague apologetic responses. They finally were able to promise of delivery time of 7 weeks late or 15 weeks total. I was so disappointed by the poor service I demanded my deposit back with my sectional finally due the following week. They were only able to offer $100 off the original purchase price of $2,600 if I went through with the purchase and wouldn't even comp the shipping cost. Suffice to say, I will never step foot in Pavilion again.
Carla / November 19, 2012 at 02:53 pm
Similar to the post above, I placed an order 12 weeks ago. The delivery was supposed to happen 8-12 weeks after I placed the order. Now, 12 weeks past purchase, I call the store to check the status and the voicemail says the store is close until late 2012. No one contacted me to let me know the status of my order. There is also no email address to communicate with anyone in the store. Pavillion is unreliable and has pour attention to the client once an order has been placed.
Betty McPhee / January 6, 2013 at 02:11 pm
When will you be open again? I have an unused credit in your store that I would like to use.

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