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Design Stores

Kimberley Jackson

Posted by Ian Milne / Posted on July 27, 2010

Kimberley JacksonKimberley Jackson on Queen Street East is a real contender. If you were wondering where to get handsome coffee, dinner, end, side and other furniture made right here in Ontario, this store should be on your list.

Kimberley JacksonThe store has a vast array of tables, chairs, desks and headboards in many finishes and colours but this is not fine woodwork.

Kimberley JacksonIn the new dictionary, re-use comes before recycle or renew. To that end, re-using old barnboard to create great pieces of furniture is the way forward, but it's not going to find its way into discerning homes without a certain level of craftsmanship behind it as well.

Kimberley JacksonDon't get me wrong - this is not amateur work. It's professional, just not fine woodworking. I recently posted about Akroyd furniture, which is the same concept but takes it to the next level. Recycled or re-used or local - but with finer joinery and finishes on a smaller scale. And therein lies the difference.


Kimberley JacksonA barn, ripped, milled, stripped, edged, and sanded will yield a hell of a lot of boxes, cabinets, tables, shelves and tables. KJ puts out a large volume of simple construction, easy joinery stuff. And it's a nice, inexpensive alternative to the flatpack, made in Sweden, get some cheap meatballs while you're here furniture. They have a blanket box that would do double duty as hallway bench for $495.00. Next time I'm there I intend to buy a set of their candle holders. (3 for $35.00)

Kimberley JacksonBut when I walk through the HUGE showroom, I can't help but think- where's the crisp, clean, origami edges we've come to expect from the city? This is cottage furniture in the city - in fact, their main store, factory and showroom is in Bracebridge. It's a country mouse comes to the city problem. I want to like it for its wholesome goodness, but it's not really polished enough to sit beside my clean-lined appliances and modern pieces.

So, unless you have a cottage in the city vibe goin' on, this store might be a pass. On the other hand, if you are looking to relax, rewind and colour match your environment... here's your go to place.

Kimberley JacksonDon't get me wrong, I like Kimberley Jackson in theory, because this is how manufacturing should be - identify a valuable local resource, apply local resources, add value, add sweat, add labour, and then resell in a dense urban environment for a profit.

Kimberley JacksonPhotos by Dennis Marciniak



Mike / July 29, 2010 at 05:56 pm
I'm going to refer to this review whenever I need an example of preconceived, closed-minded and dismissive tripe. It actually makes me want to buy more from KJ in an effort to be less like the author. Thanks for educating us all on the dictionary definition of "re-use" by the way.
Minty / July 30, 2010 at 06:50 pm
this store looks great! i actually really like to mix this country-style with the sleek lines most of us have going on with our modern appliances and furniture. i find it can work really well together. gonna check this store next time i venture over to the east end!
Jordan / August 1, 2010 at 09:45 am
Er - I don't think you can walk into a store that sells country styled furniture and expect to find modern clean lined furniture. It's like walking into a donut shop and asking for pizza - it doesn't make sense. As for it not fitting in with the city - this style is used all over the city, both alone and in conjunction with modern pieces - to suggest that everyone in the city only likes modern furniture is ridiculous.

If you're going to do a review on a business, perhaps critique some more of the tangible things about it - like prices or usability. How do there costs compare to other businesses in the city? How useful or comfortable is one of those chairs illustrated in the first picture?
Erica / August 1, 2010 at 10:05 am
I'm sure the people who own KJ love this "wonderful" review you gave them. Aren't journalists supposed to be unbiased? Just because you don't like a certain style doesn't mean that plenty of others won't. How many times do you have to try and say that their work isn't "fine woodworking?" I'm sure just as much creative thought, skill and time goes into making their pieces as it does to make your modern furniture.

My apartment has quite a few elements of country in the city in it, and something from their store would look quite nice in it.
mick / August 1, 2010 at 02:10 pm

Poorly critiqued, poorly praised.

KJ, wait 24 hours and carefully re-read what you wrote with an open mind to the comments here. I think you'll find yourself a little embarrassed by what you wrote and (hopefully) you'll find the exercise instructive for the next time you write a review.
RBeezy / August 1, 2010 at 05:13 pm
Anyone who's ever taken a woodworking class or who's heard the phrase "mortise and tenon joint" would understand the author's viewpoint regarding the quality of the woodworking on display here.

I agree with Ian Milne, the workmanship shown here is not on the same level as a lot of urban country furniture that is now in vogue. I'd venture to say that the proprietors are using their layperson knowledge of shop tools to hitch a ride on the current trend.

Also, it seems like KJ's whole team has made comments on here. Save your time and look at what your more established and successful competition has done. Might I suggest a company trip to Urban Tree Salvage?
mick replying to a comment from RBeezy / August 2, 2010 at 11:33 am
RBReezy: I'm not disagreeing about the workmanship --or even the thought that KJ staffers themselves wrote the above comments, but the review IS poorly done. You don't have to smear to point out flaws.
Steph / August 3, 2010 at 12:12 pm
I have to disagree with this review. My husband and I bought a dining room table from KJ a year and half ago and we mixed it with our modern furniture etc and it looks fabulous. I actually think more people are doing this in the city because they're bored with the all dark wood matchy-matchy crap you find in all the stores these days.
Andy / May 9, 2011 at 03:49 pm
Absolutely disgusted with the un-professional attitude this shop provides.
We paid, $1700 for a table (not a huge amount I know) to be made to our spec which was choosing the stain and design of the edging of the table.
We were told that the stain would take 2 weeks. It took 6 weeks. When we went into the shop to ask about this matter kimberley Jackson herself knew it was way too long. But no apology!!
We finally recieved a sample of wood and stain, which we chose and thought that this was a step closer to getting our table.
Wrong. It took a further 7 weeks. OK they said on the outside it would be 12 weeks so let's give them that one.
When the table FINALLY arrived guess what?
Well, the stain was wrong and the design was wrong. Complete cock up. AND we waited 3 months for this.
BUT once again. NO APOLOGY....
Thanks Kimberly Jackson. I will not be recommending you to anyone I know.
will / June 19, 2011 at 11:55 pm
urban tree salvage, as nice as the pieces are, charge an enormous price for little additional value or craftsmanship you can get from others. It is great to use salvaged trees, and commend then for that. unfortunately, I can't even afford a small 4 foot bench from them. does anyone know if they pay for the salvaged trees?

as for KJ, I think their work is quite nice, but it's rustic. it's not supposed to be sleek and modern. and it works very well with modern pieces as well.
Keith / August 19, 2011 at 07:21 pm
Don't shop here unless it's cash and carry...period.
Over 18 weeks ago I purchased my table....Have been calling weekly for any shred of info on it's ETA...and nothing. Not one call back....ever.
8-12 weeks was promised upon purchase (and i thought that was a little overboard). Too bad because they've got some nice stuff and are reasonably priced. I don't know if the "deal" on the table is worth 10 weeks and counting of eating on the couch with no forseeable end in sight. Thanks Kimberly Jackson!
Nora / August 21, 2011 at 11:52 am
I'm considering ordering something from Kimberly Jackson (a custom piece for a bathroom), so am a little disconcerted to read the commenters whose orders have been delayed.

On the other hand, I totally disagree with the critique in this article; I think that if this is to your taste, the Kimberly Jackson furniture is gorgeous, and very reasonably priced. I took a look at the Ackroyd reuse furniture store that the article's author recommended - and quite frankly did not like that style. KJ's is for people who like the distressed, rustic look to their furniture - and who feel good about the furniture being built with reused wood.
Peter / November 19, 2011 at 09:32 pm
This review is utter nonsense.
Ashley / December 22, 2011 at 04:02 pm
I'm sitting in my living room waiting for my table to be delivered today. We expected it to take 12 weeks and we're at 10 weeks now. I was not expecting a call to arrange delivery.

And what's more is that they called me this morning for delivery and offered me today or tomorrow to get it here in time for Christmas. I thought that was so sweet.

It makes me nervous to hear that custom orders were not fulfilled as promised, so hopefully I'm not disapointed once I get here.

But so far, Kimberly Jackson has done nothing but impressed me.

As for the review - dude! It's country chic. That's what we paid for. And it'll go amazingly in our eclectic, vintage, modern home. I cannot wait.
Sue / February 4, 2012 at 03:14 pm
I love the look, How can you not... You can have the pieces look country chic, urban cottage, rustic, real rustic.. I love the idea the pieces are made from salvaged buildings, and from sustainable resources, The pieces have a story within a story... The pieces have individual character and this is what I like about Kimberley Jackson Furniture. The pieces would go amazingly in any eclectic, vintage, modern home. You could never get this from a big box furniture store... Love your Pieces Kimberley. I dropped in yesterday at your warehouse to say Hi, I will be saving up to come in and purchase a piece or two real soon. see you soon.. :)
MC / March 3, 2012 at 10:03 am
I do not agree with this review of Kimberly-Jackson, but I have had the same unfortunate experience as some of the previous posters with regards to delay. I ordered and payed for a door on May 1, 2011 and was told that it would take 6-8 weeks, max. It took 6-1/2 months (yes, half a year) to get the door. While I'm happy with the end product, I will likely never order a custom item from them again. I'm not even sure that I would shop there again, based on this experience. As much as I love the merchandise, it's just not worth the wait and hassle. Strictly cash and carry from now on... if I do decide to return in the future.
Jenn / March 26, 2012 at 12:16 pm
We ordered a custom table in November and were promised delivery before Christmas (2011). It was delivered on time but during the install of the wood top on the X base, the wood split. We were promised a replacement by mid-January. We are still waiting! I have called 3 times and each time I am told they are working on it. I just left another message so we'll see what the position is this time. Great product but very poor customer service & follow-up.
Randi / April 1, 2012 at 10:42 pm
DON'T BUY FROM THIS COMPANY!!! I bought an item from KJ and left it for a later pick up. The OWNER then resold it to another customer leaving me high and dry. NO apology; NO return email or phone call; NO money back--unbelievable. I am in shock.
Please people, do not risk spending your hard earned money on an item that you may not ever receive. Think about it--who resells a sold item and then doesn't give you a refund or an apology?
Again: I am in utter shock.
RobT / June 25, 2012 at 08:17 pm

I've experienced the same issues noted by others.

Item was received after more than triple the estimated time had passed.

Customer sevice was not much help, always gave you a lame story (if you could get a hold of them).

You had to send many follow up emails and/or make many long distance calls, they never were proactive in providing information to me.

Hands down the worst buying experience.
Jeff / July 31, 2012 at 05:03 pm
OMG, please DO NOT shop at this store, like other comments above, this place is just ridiculous.
I do not know how they are in business, they treat there customers like shit when you can finally get a hold of them, you drop a few grand and don't see the product for half a year,
there are so many better place out there that you can go to!
Christa / September 15, 2012 at 05:23 pm
Horrible experience - buyers beware!

We have admired their furniture for several years and finally put in an order for a media stand, two night tables and a headboard in June 2012, in preparation for a move into our dream house. Upon placing the order, Daniel promised to expedite the order so that we could have it as close to the move date as possible (4 weeks away).

It is now 3.5 months later and still nothing. We were fed a bunch of different excuses from both Daniel and Mark about a new roof in the shop, water damage to the pieces, trouble finding materials are but three that I can remember. Between each we were given tentative dates of arrival.

Understandably, sometimes stuff happens, especially when ordering custom furniture, however the most frustrating part was the lack of communication. I would chase them for info and they would promise to call back only to hear nothing. I stressed this with them in conversations and as much as they promised to be in touch, still nothing. We were ultimately told that because of the delays, they would comp the deliver charge.

The terrible customer service just continues... after being promised that it would for sure be ready two weeks ago, we finally went in to the store in person (this was the third time we went into the store, and after at least 5 or 6 telephone calls...).

Spoke to someone who may have been a manager and he "promised" to have everything done in two days. Having heard this before, we asked him about the delivery and he flat out refused to cover it. Remember, we're talking about 3.5 months since our order (and delivery would have cost him $50-$100). His solution was to offer us our money back.

Needless to say, this was the final straw. After being promised a comped delivery for the delays and terrible communication and then having the gall to go back on what they promised, we decided it was best to cut our losses and take our money some place else. Regardless how nice a piece of furniture is, it does not give you the right to treat people so poorly. Never again will I walk into that store.
Sean / October 20, 2012 at 05:19 pm
We ordered a dining room table 3 months ago and have called twice to ask about the progress of the work and NOTHING has happened!
Christopher / March 3, 2013 at 02:58 pm
If I could rate it worse than poor I would but Its not an option. I can say that I ordered over 5 k of furniture there last Aug 2012. I was told it was going to take up to three months. They only take cash and now I know why they do. after 2 months I called for an update and they said everything was on schedule. At three months they said they want to set up a delivery and that my furniture was being painted. At 4 months they said that my order hasn't even been made yet. In fact it wasn't even started yet. Days would go by and they would not return my calls or emails. I finally heard from them and they said at least another month. I eventually received a partial order. A lot of the pieces were not put together. I had to go out any buy brackets and assemble a lot of it myself. The clock I ordered doesn't work. Some of my shelves do not line up. I even wonder if it is actually reclaimed wood. My bookshelf took 7 and a half months. My friends ordered a mirror there and it also took 2 months longer than what they said it would be. Do your research, read the online blogs. Please do not give them a cash deposit and if they say 4-6 weeks its a lie. I hope that this experience reaches at least one person that i can save from having to go through such a nightmare.
Melanie / August 23, 2013 at 10:02 am
We ordered a hutch and paid a hefty deposit. Despite following up on many occasions, the pieces weren't ready at the end of the promised 12 weeks. Many many weeks later, we finally just cancelled the order and asked for our deposit to be reimbursed. They refused, and we were forced to start a lawsuit to recover the deposit. These guys are criminals.
Mike / November 25, 2013 at 04:05 pm
Be sure to check out
Basia / August 24, 2014 at 01:56 am
My husband and I purchased an armoire from KJ in 2011. Since then we've relocated and are again looking at a couple of pieces we need, I am happy to have KJ online as it's a place I will go back to search.
The armoire is holding up well it has a wonderful smell of reclaimed wood, it's sturdy with proper fasteners/magnets for the doors. The hinges are also smooth. Quality for sure.
KJ was great with the delivery back in 2011, we had no issues, they thanked us for the business.
Unless there's been a change in ownership, I can't imagine the service has changed.
Pants Go Brown / October 7, 2014 at 02:32 pm
KJ took our deposit in June and after promising it would be done 'in a week,' 'tomorrow,' 'soon' simply never delivered.

Now they have closed up shop and are not responding to emails, or VM's.

Alice Sexton / October 8, 2014 at 09:22 am
Alf's Antiques on Bermondsey. Pricier and a little slow, but fantastic.
bob loblaw / November 7, 2014 at 11:21 am
You may as well put your money in a pile on the floor and set it on fire rather than deal with these guys.

Shifty and non responsive. Took deposit and never delivered.
Ben G / November 16, 2014 at 08:51 am
Same issue as bob and Pants Go Brown - luckily for us Visa refunded our deposit. Seems from their Facebook site they are now trying to get new customers but would advise caution. Completely unresponsive for months after taking our deposit and only due to Visa are we now not out of pocket.
These guys are crooks / March 15, 2015 at 05:57 pm
Another story here of a deposit taken foe a dining table and NO product ever delivered. Straight up theft. And when I tried to comment on their facebook page, they just blocked me. DO NOT BUY ANYTHING FROM KIMBERLY JACKSON!! Well, unless you enjoy just flushing money down the drain for nothing.
Peter T / May 15, 2015 at 08:18 pm
Not only have I been screwed over by this company , he's actually caused my new business to delay the opening. After buying 2 entertainment units over a couple of years I ask Jack the owner of KJ if he would be able to do some custom work for a restaurant I'm building, we came to terms and I was to supply the material. Jack got back to me within a reasonable period with 1/2 the order then a month later he delivered 12 table tops, unfortunately I had ordered 15 tops, he informs me that he didn't have enough material so I give him more lumber and he tells me he'll have the last three in less than 2 weeks, that was 8 weeks ago, after dozens of texts and emails the response I get was "don't stress, you'll get them by the end of the week" that was 3 weeks ago. Jack does not answer any of my emails and since I don't have all the tables for the restaurant I now have to look for someone else to match the ones from KJ and that could take weeks. I've never had a worse experience dealing with a supplier, DO NOT waste you hard earned money he is despicable and a man of no honor.

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