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Design Stores

EQ3

Posted by Staff / Posted on October 23, 2007

EQ3EQ3's huge two-story showroom on King East has a range of contemporary tables, chairs, sofas, bedroom sets and design accessories. Ask a staff member to show you the discount area in the basement where they often keep a bunch of on sale floor models and discontinued items at negotiable prices.

Discussion

83 Comments

/ January 11, 2008 at 04:56 am
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I've never been inside the store, but I saw some photos and description in a design magazine and it sounds pretty great. When I'm not lazy one day I'll take a walk down there just to check it out. :)
/ June 10, 2008 at 04:11 am
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It looks pretty, but I was very disappointed by the quality. I bought a set of shelfs and they do not feel sturdy at all. My last set of shelfs came from Ikea and I am sorry to say, the quality was much better (though they did not look as good).
may / August 18, 2008 at 04:01 am
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I was thinking to go and check it out, now I think I will save my time and TTC fair.
/ December 31, 2008 at 12:15 am
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I ordered my sofa end of July. I was promised that the sofa would arrive in 6-8 weeks. It arrived mid October.
Then, after several calls and emails to the company, the contact person claimed she was on vacation and she was surprised that nobody contacted us. She also claimed that the sofa was waiting at the warehouse in Winnipeg for a good week. I was told the sofa would arrive on a Wednesday from 5 to 10pm. The sofa was not delivered as it was supposed to. We waited for 5 hours and had to call the next day to find out that the delivery was never arranged.
So disappointing..
At the end, we got a $40GC about 2 months later and thanked for our patience.
replying to a comment from Allen / February 24, 2009 at 09:53 pm
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the stuff is made in winnipeg (i work for them in winnipeg)
Mark / March 8, 2009 at 09:03 pm
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We have a couch and a love seat form EQ3, a coffee table, and two lamps. We are extremely pleased with all of them.

Some of these comments seem out of line. The quality corresponds with the price point which is reasonable all around. You get designer style with not much more thn an IKEA budget--and far better quality.

And the staff were always quite helpful. I'm not saying that EQ3 is totally amazing, just good value. We would definitely buy from them again.
replying to a comment from Mark / March 19, 2009 at 12:01 am
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I don't think their stuff are awful. However the wait time is ridiculous. They should be up front about it... 4-6 weeks turns into 6-8 months just doesn't make sense to me. I know the staff are well trained for customer service recovery because they probably face it on a daily basis and probably have to make up million of reasons to explain to customers about the delays.
Ira replying to a comment from / March 24, 2009 at 02:46 pm
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Have to agree with some of the other comments. We've, so far, had a terrible time with EQ3 in Montreal.

Ordered a custom fabric sectional the first week of January, and was told that it would take 4-6 weeks delivery time. It sounded a little long, but we went ahead with the purchase. Two months later, we hadn't been contacted for delivery, so I called the store.

Was told that the material was on back-order, and that someone should have called to tell us..... They hadn't, so I called head-office, and they said that the material had actually been on backorder when we purchased the couch... They said they had some "computer issues", and appologized, and said the material would be in the following week (second week of March).

Called the following week, and surprise, was told by another rep that the material should arrive the 3rd week of March at the latest (and that this is what the computer has said since last month!).

Called this week, and you know what's coming... The material will arrive next week!

I mentioned what an inconvenience this whole process has been, and we were offered a $25 dollar discount. It was like a slap in the face. I have no idea if we'll ever get our $3000 couch (PAID IN FULL on order), have received terrible service and misleading info by at least 3 people, and they are offering us a discount which represents less than 1/3 of the shipping costs?? Ridiculous.

How are they still in business?

Avoid. Avoid. Avoid.

- Ira
Mona Buckmiller / April 22, 2009 at 04:23 pm
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I agree with the negative responses on here. I purchased a Salema from EQ3 and it fell apart after 6 months. They did replace it with a Lola I paid the difference. I thought this would be a better quality. NOT after 3 weeks it is sagging and the material looks old and stretched they told me I was on my own.

Beware do your homework before spending your hard earned money!
Jim Hunt / May 11, 2009 at 11:55 am
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Hello,

First, let me thank everyone for their comments. We take your feedback very seriously.

At EQ3, we believe in providing affordable home furnishings for everyone who appreciates modern design. Your experience as a customer, from entering the store and encountering the visual presentation, to interacting with our professional and knowledgeable sales team, to then receiving the goods in your home, should consistently meet and exceed your expectations. Any misstep along the way is not acceptable to our organization.

EQ3 works very hard to ensure the products sold have been thoroughly checked at our factories and once again at our central warehouse. We are very proud that consistently, less than 2% of our sales have reported quality issues. Should you experience a problem, we have a well-trained team of customer service people ready to accept your call six days a week, up to twelve hours a day (1-888-988-2014). We have created fair and consumer friendly policies, which are shown on our website and found in the packaging of each of our products. I am confident that when EQ3 is presented with reasonable issues related to quality and service, we will respond to the best of our ability and work hard to exceed your expectations.

Unfortunately, EQ3 is not immune to today’s economic climate. The world economy has created new challenges in our supply chain, resulting in some of the unexpected delays mentioned here. Some of our manufacturers have been forced out of business. Globally, the flow of raw materials has slowed considerably, reducing production runs and resulting in less inventory on hand from our remaining manufacturers. We are actively taking steps to rectify the recent delays and we believe our actions will improve the inventory availability to once again meet the expectations of our customers.

I welcome any of your comments. I would like to earn your trust and help to ensure a positive experience with EQ3.

Please email me directly at jhunt@eq3.ca. Thank you again for your interest in EQ3.

Jim Hunt
Vice President, EQ3
Retail Operations
Confused replying to a comment from Jim Hunt / May 11, 2009 at 12:16 pm
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Not sure which planet you people are on! I've bought tons of stuff from EQ3, both in Toronto and in Burlington, and have had one small issue that got resolved in about 45 minutes with Jeff (Geoff?) who is in Customer Service there.

By contrast, I spent way more at UpCountry and Casalife, had way worse service and lots more run-around, and when I finally got the stuff it had to be replaced because the quality was no good. Don't kid yourselves - more expensive isn't necessarily any better.

And by the way Claudia, here's a newsflash - THIS ISN'T A CONFLICT OF INTEREST when two married people work at the same company. And Structube??? Are you kidding me? Stupid, unhelpful staff selling crap more suited to JYSK - which location do you work at...?

I don't doubt there have been problems for some people but keep in mind that only the people with problems complain - maybe I'm part of the silent majority that LOVE EQ3 and are very happy with their purchases. So forgive me if I sound a bit biased but since everyone else here is slagging it, RUN, DON'T WALK, TO EQ3 AND GET SOME GREAT STUFF!!!
judy / May 11, 2009 at 02:51 pm
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I am very unhappy and will attempt to get in touch with the Vce President....I will keep you posted!
Abdar / May 13, 2009 at 04:49 pm
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OK Anonymous - since you chose to go on a rant here is the response point by point.

1. EQ3 is a CANADIAN company based in Winnipeg. Check your facts before you slag.

2. Thank you for your primer on leather - clearly you have no knowledge of the industry. Fortunately I do and a) there is no "Mexican" leather industry to speak of - and b) leather is an international commodity and it's source and ultimate point of use are usually not the same. "European" leather, like leather from many other places, is made in a huge range of qualities and costs and the term is absolutely no guarantee of anything

3. Canada HAD a huge fabric industry but it, like the American industry, is virtually gone. Almost all fabric used in furniture is imported from elsewhere - that includes your cherished "little guys".

4. "GOOD" upholstery frames are made with a whole range of components - the idea that "solid hardwood" is the only way to go is both wrong and outdated. Get into at least the 80s...

5. I'm not "sticking up" for EQ3 - I also could care less. Having been the victim of a few online whiners myself in my business, I simply chose to respond that not everyone has had the issues you MUST have had in order for you to spend the time and effort you did to, in my opinion, inaccurately portray a place that I thought was ok. I'm glad you know the difference between good and bad quality because it appears that that's about all you know.
Abdar replying to a comment from Abdar / May 14, 2009 at 06:59 am
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To Abdar: It is very strange that you would even be on this blog to start out with...obviously there is a reason...probably you are somehow connected to EQ3....after all how else could you comment on a company whose product you have never purchased????

or is it their well decked out showrooms that impressed you?? If so you are extremely shallow.

For your information there are companies in the city who are still building furniture with kiln dried hardwood frames...

I dont know what planet you are from ...
Abdar replying to a comment from Abdar / May 14, 2009 at 07:05 am
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To ABDAR: EQ3's head office and loading docks etc are in Winnipeg and perhaps some assembly..

Don't be fooled by the oldest trick in the book....EQ3 is in the US and I can assure you they didnt migrate south from Canada.

As for your portrayal of "on line whiners" ...any good company (including yours!) who was concerned would not refer to customers like that but would do what the vice president of EQ3 did ....RESPOND!!!

There are some very reputable companies still making furniture in Canada....obviously you are not aware of it or you wouldnt be shopping at The Bay.
ANONYMOUS replying to a comment from Abdar / May 14, 2009 at 07:20 am
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To Abdar:

I am finished ranting after this.

1) Any company with integrity would not refer to customer concerns as "on line whiners" but would deal head on with them....Even EQ3 did that!! Hey Abdar guess what--without customers you have no business!

2)There are still Canadian companies making very good furniture from hardwood (kiln dried) and some are still using coil springs. If you dont believe this look around...it is expensive but lasts forever.

3) obviously your knowledge of the leather industry is also limited....I do not propose to be an expert on leather (like you do) however I also know there are different qualities.

Obviously you have some direct or indirect connection to EQ3....otherwise it would make no sense to stand up for a company whose product you have never purchased. In fact why would you even be on this blog????

As for EQ3 manufacturing furniture in Winnipeg....You fell for the oldest trick in the book.....they are in the US too and I can assure you they didnt migrate south from Canada!!! Yes their head office is in Winnipeg and perhaps their loading platform and maybe some assembly but that is where it ends.

I will not be responding to any more of your rants.

ANONYMOUS replying to a comment from Abdar / May 14, 2009 at 07:23 am
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TO ABDAR:

Stop portraying yourself as a "VICTIM" and do what any good business would do...deal with the so-called "whiners!!

Victim...give me a break!
ANONYMOUS replying to a comment from Abdar / May 14, 2009 at 07:32 am
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EQ3's head office is in Winnipeg. perhaps a loading dock and some assembly--that is where it ends.

EQ3 is also in the US!! They didnt start in Canada...do some proper research before commenting on it being a "Canadian company".

As for your portrayal of "on-line whiners"....EQ3 resonded to customer complaints why dont you???

Obviously there is something in this for you....you have a direct or indirect connection to EQ3 or you would not be here!! You claim to have never purchased their furniture and yet you feel free to dissect others comments.

Go away "VICTIM"...

This will be my last comment...perhaps you could find someone else to criticize.
Lola / May 14, 2009 at 12:16 pm
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Wow people, calm down. Obviously EQ3 has some issues they need to fix and also obviously not everyone has a bad experience there. I like looking through blogto because it does give some people's experience but let's not make it too personal. By the way, speaking personally, I like EQ3 but haven't bought anything yet. This helps me be careful and I would ask some important questions before I sign and pay but keep in mind that most people who are satisfied don't comment. And keep down the personal comments as this isn't the place for that kind of stuff.
cereibel / May 14, 2009 at 03:57 pm
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Just a short note to relate a positive resolution to an unpleasant experience with EQ3.
My husband and I bought several items from EQ3 in January 2009. We were told the items would arrive March 21, 2009. Unfortunately, March became August and we wanted to cancel. The salesperson was unreasonable and unhelpful. I contacted Jim Hunt, the VP of Retail Operations and Ken Brown, the Regional Manager. These two gentlemen intervened and resolved our issues quickly, effectively, and efficiently.

Mr. Hunt and Mr. Brown are professionals who understand customer service and they have restored our loyalty and confidence in EQ3.
M. Hart / May 15, 2009 at 11:15 am
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I am fuming! Not only my couch that I waited for for 7 months only lasted 5. It's only me and my husband, no pets and no kids and the thing is sagging and ripping. I even think the lower parts are vinyl and not leather.
I am also waiting for a refund since EQ3 charged me for "storage".
Yes people, they made us wait for 7 months but charged me $25 dollars a week for failing to pick up the couch. We picked it up 2 weeks after they called. We were on vacation for Pete's sake!

I can't help but notice, after reading all the posts, that since EQ3 's Jim Hunt's post from May 11, there have been positive feedback - NONE before that. Mmmmh.
M. Hart / May 20, 2009 at 03:05 pm
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Dear Gail (aka EQ3 employee),

I have receipts, phone logs and letters to prove all I have stated above. This fantastic blog exists so that ordinary people can inform each other on the pros and cons of everything in TO and that includes design stores.
anonymous / May 27, 2009 at 07:33 am
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To Gail:

How would you know these claims are unsubstantiated???

You don't. I am sure if EQ3 felt someone was trying to bring them down with false claims they would have used the courts by now.

The fact is NONE of these claims have been tried in court-yet.

The funny thing is many of these claims have a familiar ring to them.
Guru / June 8, 2009 at 03:53 pm
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Some thoughts, facts, and observations:
- Quality is defined by a standardized well developed process, period. This means materials, manufacturing and delivery. This applies to anything, weather furniture or cars. Location has nothing to do with it.
- The vast majority of furniture is made in Asia, whether it’s EQ3 or Natuzzi. Some is made in Mexico and more and more in Brazil. Yes some areas of North America still make furniture, well defined by its price.
- EQ3 is an independent division of Palliser Furniture. This means as a business they live and die on their own. All raw materials are imported from the US, and assembly is done in Mexico and Canada for upholstery, and wood products are made in Asia, and not China.
- Generally, you get what you pay for. Anyone paying $1000.00 for a couch and expect it to last a life time is probably not realistic. Check the warranty.
- The reality of the furniture business today is that it’s a consumable. You buy it cheap use it for 5 years or so and sell it at a garage sale or give it to the college kids, or put it at the cottage, and buy another, not withstanding that it may last a life time.
- The age of disposable furniture is upon us ushered in by none other than IKEA. Besides who wants to sleep in the same bed for the rest of his life or sit on the same couch????? Furniture for life has a whole different price range, and I can guarantee after awhile maybe a long while you won’t be happy with it.
anonymous replying to a comment from Guru / June 8, 2009 at 06:15 pm
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To Guru:

I agree with your post for the most part. Worth noting however is the fact that a well made (and expensive) sofa design can be modified over the years according to your taste. This is in addition to new fabric and foam etc and voila you have a new sofa. Costly yes but landfills are full of discarded junk sofas and in the new age of recycling etc it may be the best way to go. Selling an old used worn out prematurely sofa is difficult at best...in fact they are out at garbage collection time constantly.

Ikea might have invented disposable furniture but their furniture is easy to resell providing it is in decent condition--I know this as fact--place an ad on c/l and advertise Ikea furniture and you are inundated with calls.

I think it might be time to rethink disposable--it is a sign of our times...even people have become disposable!!
anonymous replying to a comment from cereibel / June 9, 2009 at 11:17 am
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Hello Cereibel,
Could kindly forward the contact information for both of those gentlemen as I have an issue with a couch I had ordered and has yet to arrive.

Thank you.
Guru replying to a comment from anonymous / June 9, 2009 at 12:21 pm
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- Regarding your idea of altering a couch, yes it can definitely be done but since the cost to upholster can be as much as 60% of the overall cost alone depending on leather or fabric you are right it is very expensive and most people will opt for just buying a new 1. New foam and springs then forget it. Disposable furniture in my view point is here to stay.
- Your comment regarding people being disposable, well I think that’s always been the case throughout history. But that’s another subject not intended for this Blog.
lisa replying to a comment from Guru / June 15, 2009 at 02:20 pm
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Guru, I agree entirely with what you are saying.

Sadly though, many people cannot afford to buy furniture that was made to last a lifetime. I am purchasing some furniture from Eq3, with hopes that the items last us a good 10-15 years at LEAST. I think that if you take good care of your purchases, and are resourceful, you can make things last a hella lot longer than they are supposed to. That being said, I agree fully that we must get out of this "disposable" head space.

Thank you for raising awareness on this issue.

Krista replying to a comment from / June 18, 2009 at 12:23 pm
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My first experience with EQ3 ....rotten!
promised 6-8 wks delivery
I keep getting the same old story "It's on its way"
BUYERS BEWARE...plan on 12-16wks!
Peter replying to a comment from Krista / July 6, 2009 at 09:47 pm
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Krista is dead on. Don't believe them. The sales people know that the product is on backorder and they give the lead time the company tells them. The unfortunate thing is the sales people are lied too. They are wondering if EQ3 will ever get the furniture they keep saying will be in, in 3 months. I know cuz my friend works for an EQ3.
Peter replying to a comment from Gail / July 7, 2009 at 04:02 pm
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These are not false comments as I have said I have a friend that works at EQ3. These are real complaints.
Anonymous / July 26, 2009 at 02:41 pm
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Thanks everybody for warning me about EQ3! I was thinking about ordering from there because the stuff looks beautiful but will now NOT. Can somebody from Winnipeg recommend where i should go for contemporary leather furniture without spending an arm and a leg that is decent quality? Let me know. J
Mel replying to a comment from / July 27, 2009 at 09:17 am
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Not always true. My sofa bed was made in Mexico.
shaun / July 30, 2009 at 05:24 pm
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I like some of thier things, but i can honestly say i had the worst service with them. I bought a queen size bed and paid it full in cash and got the guys to come drop it off. So they told me they'll ship it out to me the next day, i ended up waiting a week. So then they say it'll be in next week for sure! so i wait it out and it finally shows up. And when the guys try to set it up, the ordered the wrong slate for me and i have to wait another week just for the slate, meanwhile i have the frame and matress, i still couldnt sleep on the thing because it needed the slate for the mattress to sit on. I tell you, they only gave me 100.00 back and the shipping fees were waved.... worst service of my life! you think you'd be treated like a respected customer after dropping 3000.00 cash for a new bed, but all i got was bad service and i no longer shop there. Thank you EQ3 for wasting my time.
Todd replying to a comment from shaun / August 1, 2009 at 03:26 pm
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Shaun, I don't know if just made up part of your story or if the whole thing is fabricated, but I do know that EQ3 does not have a bed in their entire lineup that costs $3000. Next time try a story that is a little more plausible.
sophie / August 6, 2009 at 03:47 pm
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I was going to buy an EQ3 sofa but am having second thoughts based on above comments. It would be nice if people could provide alternative options for mid-range, nice-looking furniture in either ottawa or montreal. i realize this is a TO blog but i can't find anything comparable for montreal or ottawa stores. thanks!
Gura replying to a comment from sophie / August 6, 2009 at 04:10 pm
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Concept custom made at this price? Forget it, not aware of any.

Custom made means made for you specifically. Therefore it takes time to make. Make sure you confirm availability of the fabric or leather; if available it should not take more than 8 weeks to get.
Gura replying to a comment from Bossanono / August 11, 2009 at 11:31 am
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Wow, that is shocking to say the least. Without trying to minimize your frustration, if I understand correctly you now have 2 tables in your possession. Would it be possible to assemble 1 good table out of the 2 and just keep everything? If so, now at least you can still keeping busting them but just for fun.
Bossanono / August 11, 2009 at 01:01 pm
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Gura: no, table #1 was sent back and we still have and are using table #2 with the butted-in corner. We should've open/inspected #2 ourselves before accepting it but seeing how little inventory they seemingly carry, I don't think it would've made a difference.
GURA replying to a comment from Bossanono / August 12, 2009 at 10:18 am
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That’s too bad that THEY wouldn’t even think of that. May I ask what table and chairs you bought, and are the chairs OK now? And I know it’s easy to point out afterwards but for everyone else’s sake it’s important to inspect packaging before opening in their presence. Then you don’t sign off as having receiving it if damage is detected. As you say coming all the way from Thailand it passes through many hands.
s / August 18, 2009 at 01:13 pm
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I was surprised to hear all the negative comments. I bought a Solo sofa from EQ3 about 3 years ago. The staff were friendly and helpful, the sofa arrived on time, no problems with delivery. I use this couch heavily every day (even sleep on it sometimes) and after 3 years it's held up really well. The frame is sturdy, the cushions have kept their shape, and the fabric (Monarch) has been resilient to day to day wear and tear. I know usually only people who have had negative experiences comment, so I thought I'd represent the group of buyers that had no problems and so did not think to look up and comment on this type of blog (myself, I only found this blog through researching another purchase I'm planning to make at EQ3). Sorry to hear so many people have had bad experiences, but as for myself, I certainly can't complain.
Bossa Table replying to a comment from Bossanono / September 10, 2009 at 05:34 pm
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I have an almost exact same story with the Bossa expandable table. Table and chairs and a sofa table was ordered in March 09 with a 30% payment required by EQ3 retail. Not only did it not show up for 4 months, the table was damaged and custom ordered cushions were not even on the chairs. I should also mention we live 100 km from the store and furniture was delivered with no pre-inspection to ensure a quality product was being sent out. A new table was assured to me by store manager... 6 months has passed and I am still waiting for this new table not to mention the milo sofa table still isn't in and the guy has no idea when it will.

I totally get why you are pissed off about service from retail managers. There has been absolutely no communication from the manager of this EQ3 retail. I have called about 10 times inquiring on my order because this guy has no service skills. He was reluctant to give me any discount......so all I asked for is to communicate with me on the progress of my order......NOTHING!! Same old same old. I work in a service oriented industry and I know for a fact that if I treated my clients like this I would be out of a job!! And I thought I was the only person who had a bad experience with this company........

Carrie / September 10, 2009 at 08:43 pm
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you guys are lucky at least most of your orders are on backorders. They can not even freakin find my order. After 2 months I call them to see what is the status of my order. Am I going to recieve it ever? the Customer Service rep tells me she can not locate part of my order? then where the hell is it? Is this company a joke? I am so frustrated. They said they would call me back. So very disappointed. As somone said here do not walk away from this company just RUNNN like never before
If any development I will keep you guys posted
lisa / October 26, 2009 at 06:16 pm
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our couches finally came-- late but we finally have them. one sofa came with a stainless steel arm cover and we ordered 2 extra arm covers on top of that. we only received 2 of the arm covers, so we were missing one. the extra arm covers cost us $60 each, so $120 plus tax is what we payed for them. one of the covers had dents in it upon arrival. we emailed eq3 countless times about the missing arm rest and the dented arm rest. we got one email back asking us for pics of the dented armrest. i sent the pics in and haven't heard from them since. i have emailed them back asking about this and no one is responding anymore.

do not buy anything from this company. toronto has so many other options, there is no reason to be stolen from like this. DO NOT SUPPORT EQ3!!!!!
Ashley / November 12, 2009 at 03:33 pm
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My boyfriend and I purchased the Reply Sofa and an ottoman from EQ3 a few years back. The Ottoman was damaged (the corner was scuffed- it was white leather). I called them and had my call returned the very next day, if not the same day. They asked me to take a picture of the ottoman damage and email it to their customer service department. I did so and someone came in to assess it in person about a week later. He saw the damage and said it should be replaced as it was on a corner and it would be difficult fix without it being visible (being right on the corner). THEN a couple days later I noticed the couch material ( dark brown microfiber)bled onto my clothes (very minimal but it was still annoying). I called and spoke to Customer service again and they said they would replace the couch for us and the ottoman as well. I was pretty upset by the fact that their microfiber bled onto my clothes but they were very understanding at both the store and the Customer Service. Initially they didn't want to issue a refund as it was a special oder but I kindly explained to them that I didn't not want to take a chance at replacing the couch and then just have to get it replaced again with another fabric. We got a refund and found something elsewhere... but we always wished that we had stayed with that couch! It was so comfortable and the price was great too, especially for the size of it. We just went back a week ago to purchase more furniture from them but took the 24 month financing option (we don't pay until we receive the furniture. Hopefully the wait time isn't too long; the first time around it was only about 3-4 weeks.
Just wanted to give a story that could kind of reflect both sides of opinion...
Paul / November 20, 2009 at 09:41 am
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I was told 6 weeks and ended up waiting 4 months. No calls or updates. When the sofa arrived it was damaged and deffective in several areas. The worst purchase EVER!! and of cousre no returns whatsoever. Stay away. They are nothing but crooks.
Jonnyboy / November 24, 2009 at 12:47 pm
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Well, interesting reading. I'm sat here with a Tavern sofa sales quote status just about to order and spent 30minutes reading the comments above. Many issues do sound plausible and really quite likely, however I'm about to jump off the fence. [not sure which way]

I like the design of the sofa, I found a fabric I like. I like the price tag.. but I dont like the fixed cushions idea, nor do I like the chance of having it take for ever and wearing out quicker that I'd expect.

My only other experience of EQ3 is picking up and assembling a Dune King sized bed for friends.
The bed was late (but I guess you have to expect that) when we got it back to their place, we set everything out to put it together. everything was there, probably twice as much hardware as we needed, but complete non-the-less.
The design of the assembly method was very rudimentary. I don't doubt that a elementary school child could have come up with a better method of attaching the sides to the headboard and foot board of the bed. EQ3 use upside down slotted key ways, but only pins to go into these key ways, so effectively all they do is locate the 4 parts together and offer NO structural benefit.
In order to securely fasten each part together, they provide 4 hardware store style angle brackets with self tapping screws..... ridiculous!
The optional hydraulic lift frame is located into captive nuts in the sides however these are all slightly in the wrong place. The result is that when closing the frame, it rubs on the fabric at the foot of the bed..
The slatted frame also closes down and sits on a beam at the foot board. This beam was clearly not level so we cut open the trim fabric to adjust it for level so the mattress didn't rock and found that the captive nut had been missed and the bolt left loose, however it had been secured by self tapping screws in completely the wrong place. It didn't take long to rectify, but really - that shouldn't need to be done.

So, from my 1 real world experience of EQ3, I have some comments.

Quality control - poor
Apparent care of the construction staff - evidently LOW
Ability of the frame designers to be creative - non existent.
Arrival time - later than expected
Look of the finished piece - very nice
Upholstering - no problems, looks good.

So EQ3 owners, designers and staff, details are important - figure it out and find staff that care about producing quality products.

As for me and my quote status Tavern Sofa...hmmm is Sofasogood likely to be any better?


So, bed looks nice, but it was ma
Issa / December 1, 2009 at 02:07 am
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My story is a little diffrent,I own an upscale furniture store
in Orlando Fl.I saw their line in a trade show loved the concept looks and
Mariti SR she was very kind so I go back and very intreased about there line contacted the sales rep for my area that would be his majisty A.H aka mr above all.wouldn't take the time to have me as a new customer that is going to show promote and sell the line, I and thaks to most of you have made up my mind and will not put a customer through this.and Jim Hunt if I were you I would not even say what you said earlier because a customer is a customer and customers do come first not sales reps maybe you need to take a closer look at your customers I may not contribute to your Morgage payment but I can asure you most of these people did and I could have been one of them but agian karma mr Hunt R.D and A.H they may or may not be your #1 reps but the blogs or I should say customers showed me how you run things.I do believe their stories are true
Artcran / December 1, 2009 at 12:11 pm
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I promised myself that I would reply to this blog when everything was settled with our EQ3 Toronto order.
My husband and I bought a Canyon bed frame in the fall and were excited as we decided to go somewhere rather than IKEA. The sales rep at the Toronto store didn't know where our town was - which is not far from Toronto and wanted to charge us a lot for delivery so we decided to pick it up at the warehouse. It arrived when they said it would. The boxes wouldn't all fit in our vehicle so the warehouse guy offered to drive it to our house on his way home as he lived nearby - SO NICE!

The bed frame was a bit damaged on one rail and we couldn't attach the rails to the headboard as the manufacturing quality was a bit off - nothing would line up and the end result was that the headboard ended up breaking/splitting. So I called into customer care.
I was honest with what had happened and emailed photos of the damage. We were offered a whole new bed frame, free delivery and free assembly. Customer care called us as soon as it was in the T.O warehouse, and gave us a number to call to set up delivery and assembly. It was all very well organized, timely and the bed frame fit together as it should have and looks amazing.
So thank you to Suzanne at Customer care for taking the time and sorting out our problem with no complaints from us at all.

When the bed frame broke I immediately freaked out and started looking for customer complaints online- I was very nervous after reading this blog - I assumed nothing would be resolved, or that it would take ages.
So I was proved wrong by EQ3 and thought I would share.
My husband and I are planning on purchasing again from them.
I truly believe that customers come first and if you approach the situation in a positive manner then you will receive positive results.
Bossanono / December 1, 2009 at 12:40 pm
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We received table #3 about 6 weeks ago, and while it has a tiny chip where two of the leaves meet, we're going to live with it -- if I have to break down another mountain of cardboard and styrofoam...

So after eight months of Hell, we finally have our table -- for our troubles, we received nothing in compensation, and will not be buying from EQ3 again. I've since spoken to a neighbour and a friend-of-friend, both of which have had similar incidents, so whenever someone comes over I make a point of telling them to avoid EQ3.
Bossanono replying to a comment from Artcran / December 1, 2009 at 12:48 pm
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I'm glad that things worked out for you and you're satisfied with your product; you must've lucked out.

However, something is deeply wrong with EQ3's quality control -- if there wasn't, you wouldn't see a blog like this with this high of a defect ratio per response. It's not *normal* for products to be this flawed and/or damaged for this kind of (supposedly) upscale furniture retailer. Couple this with poor customer service and the only ethical response is "buyer beware": I would feel guilty not heeding a warning to an anonymous blog commenter let alone a friend or family member!
artcran / December 1, 2009 at 01:14 pm
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It does sound like we've lucked out.
I was highly disappointed that it had to come to a return/replacement in the first place considering the price of the furniture, but am happy that it all worked out.
We'd like to buy the matching side tables, so we may try our luck again. We'll see.
Oh and OMG how much packaging do they use - seriously - not very eco friendly!!!
Thanks for the response. ; )
jonnyboy / December 20, 2009 at 09:09 pm
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well, got off the fence and decide to shop with sofasogood and bought a Van Gough sofa. Local shop, locally made sofa, promised my custom sofa with delivery before christmas and they delivered early inside 4 weeks.

would i have an eq3 sofa at this point? i doubt it. is my sofa quality, yes, am I happy that i paid more for my sofa than i would've at eq3, i'm certainly not upset!

Nest Collection / March 1, 2010 at 05:53 pm
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Last year we bought a Nest bedroom set. We paid about 3500.00 for the whole set. We havw gone through four sets of rails and two dressers, and still they come to us damaged. We also ordered the loveseat and sofa LOLA from EQ3 the sofa came scratched and the love seat is wrinkling. Not even a year and everything is falling apart. I do not recommend this store to anyone the quality is poor.
Kimberly Cowie / March 2, 2010 at 03:15 pm
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I purchased a chair for my living room from EQ3 last year. I ordered brushed nickel legs and it came with black plastic legs. I called the store about 12 times and visited twice and never received the proper legs. I ended up going to the store AGAIN and they took 4 brushed nickel legs off a floor chair and gave them to me. The service I received was a nightmare. Cool looking stuff but if I am paying $$ for something I expect service and quality. I did not get that from EQ3.
Todd / March 8, 2010 at 09:43 pm
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I dont think Jimmy even works for EQ3 anymore, he has never answered any of my emails. We have thousands of dollars worth of this EQ3 crap in our house and have always had problems with the service there. We avoided the place for the past few years and wanted to never go back until.... Just in the last couple of weeks we went back into the EQ3 store to buy a area rug for our home, we found the one we liked hanging in the store it was 149.99 retail so the price was nice. We where told it would be 1 to 2 weeks for the rug to be ready for pick up. On my afternoon off just a week after the purchase I thought I would call the store and see if the rug had arrived... and like I thought it had, they had someone elses phone number on the bill so there was no way they could get ahold of us. Although our phone number is in the book under the name and address we gave the store, its a no brainer. ANYHOW lets jump back to the night we go and pick up the rug at the store. We head out to get the rug after dinner arriving at the store 30 minutes later, wife, son and dog wait in the car I go inside. At the front counter I told the sales clerk I was here to pick up my rug, he checked the computer and it was somewhere in the store. The clerk headed into the back of the store to grab the rug, 5 minutes later he came out with no rug. He told me he would need to ask the other guy working with him for help in located the rug. The other guy came out of a side office and started looking for the rug, he looked around for about 15 minutes and came back to the counter and asked if someone had called me from the store and told me the rug was in, I said no he right away said oh you need to wait for us to call you....he didn't give me a chance to finish my sentence because I had called the store and they said it was in, follow? So back he goes hunting down my rug. I turned my back for a few minutes then turned back around to see the clerk carrying a rug over his shoulder with a big smile he said "found it!", but wait a minute the rug isn't even wrapped in plastic oh and wait another minute its the one off the floor thats all ripped up and stepped on with dirty shoes. He knew right away his gig was up and I knew the rug was a floor model, I told him that wasnt to cool since I paid for a factory fresh rug not a floor model. He said sorry I made a mistake and he got a nervous when I asked for his supervisors name and number. He said please don't tell I will make you a deal sir, when the rug comes in I will personally deliver it to your house for free. I said I don't want you anywhere near my house you're a liar and a cheat and I will be speaking to your manager about this. Now he tells me oh well Im the assistant manager so you can talk to me about the problem, strange huh? He also decided to change his tune now and said oh it looks like you bought the floor model...HUH? Yeah he told me I came to the store a week and half ago and bought the floor model then went home and waited for them to call me when the floor model came in...??? What an idiot. So anyhow I called his supervisor and she basically had not much to say except something about the inventory system is a little screwy right now sorry about that. I asked her about her employees trying to pawn off used product as new she said we sell the floor models if the customer wants to buy it, huh? She lost me and frustrated me even more, I told her to refund my money and we will go else where. She was more then happy to give me a refund.

I sent all my emails to Jimmy but he yet to answer to any of them. Like I said we have bought everything from this place and hate it all, and ALWAYS had a problem with it. Always had a problem with the customer service as well. We bought a couch that took three times to get it right and it still wasnt right, so we took 200 bucks off and lived with it.

AVOID EQ3!!
Anton / March 9, 2010 at 11:04 am
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Slow delivery, very slow delivery. Won't buy there next time unless I have really no rush or urgent needs.

I was told 6-9 weeks made plans to clean the living room ahead a bit to have space and clean up... Now I have a wooden chair in the living room for the last 2 weeks... close to the 11 to 12 weeks now.
lane / March 9, 2010 at 12:23 pm
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I came to the eq3 website to look at show room pictures, but wow did I get an ear full. I'm shocked to say the least. I want to say thank you to all the eq3 costomers that took the time to inform the public of eq3's poor costomer service and furniture quality. I have $5000 to spend on my home, I'd say 90% of the comments were against eq3...I'll be RUNNING from eq3 all the way to IKEA. SENDING all eq3 costomers that have saved me a sea of headaches GOOD KARMA!!!!!!!!!!!! Smile somebody is listening! ps. loved the info about visa refunding the purchase.
britney / March 12, 2010 at 03:28 pm
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I just got my bed from EQ3 and I LOVE IT!!!!!
The new collection like the staff is amazing.
Easy to assemble the quality is good, prices are good.
I will be shopping there again!

sam / March 12, 2010 at 04:03 pm
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After 4 weeks waiting for my new sofa it arrived (yeah 4 weeks for a custom sofa!) I am thrilled with it.
I paid $799 plus tax delivery ($1004.57) for a modern sofa in a wonderful fabric.


The staff was very helpful, provided me with a quote, fabric swatch and colour consultation.

Before I purchased my sofa I did some research and read ALOT of bad things about EQ3.
I took a risk (mainly because the product is affordable) and am pleasantly surprised.
I will defiantly shop there again.

jenn / March 12, 2010 at 05:27 pm
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WOW!
This store is amazing!
Can't wait to start furnishing my new condo here!

All my friends have EQ3 furniture and its holding up great.
All retail chains have horror stories, DON'T BELIEVE EVERYTHING YOU READ ON HERE.
Courtney / March 13, 2010 at 11:29 am
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After reading the above comments, I have to admit that I was a little hesitant to shop at EQ3. But decided to try them out anyway.

I can't remember my sales person's name, but she answered all of my questions and gave me the phone number to their customer service, I called them a few times to find out where my sofa was in production. The best part is I got my couch even earlier than my sales lady predicted!

While their prices are a little more than I like to spend on furniture, I will definitely be back. I agree with the above poster, don't believe everything you read on here.
quicey / March 14, 2010 at 12:07 am
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I bought a sofa from EQ3 Toronto,after reading this blog because there was nothing else i liked that was made in Canada at that price . For six weeks i lived in fearbut i am happy to report i git my sofa on time in perfect condtion and love it
One has to wonder about some of the postings
walker / March 14, 2010 at 01:50 pm
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I picked up my sofa last week and like the above posters I'm really happy with what I got. I didn't have a lot of money to spend and the sofa selection at IKEA was not what I was looking for.
EQ3 was a good alternative for me.
It gave me options: style, fabric, leg.
The fabric I selected was on backorder and I had to wait longer than if the fabric was available but that was fine with me, it beats paying more.
I will be checking this place out again for style on a budget.

thompson / March 19, 2010 at 06:29 am
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i bought a Hugo sofa from EQ3 in may of 2006. It arrived in July. By early 2007 i noticed a spring had come loose and by 2009 about 5 springs have come loose. The metal clips which hold the spring in place all broke in the same place. I weigh about 135 pounds. I finally got the courage up to go to EQ3 and ask what could be done about it. (i hate customer service situations where your product has become defective). The store was actually closing and the person behind the customer service desk identified himself as being from corporate. I handed him my invoice and explained the problem. He handed it back to me and said "i'm sorry you bought this in 2006. Its been too long. There is nothing we can do about it and he handed the invoice back to me. I handed it back to him again explaining that the couch is under warranty for defective parts for 5 years. He took it and wrote down the customer care number and asked me to call them again stating that he could do nothing about it. Each time he handed me back the invoice he looked at me like "ok we're done......walk away now...". I shrugged, sighed and even rolled my eyes as i was turning to leave because of the complete lack of care from this person. Perhaps he saw me roll my eyes because as i was walking away from him he told me "you can call customer service but they aren't going to do anything about it either!" This pissed me off. It was just rude. I turned around and said "Yeah? well you don't have to be an asshole about it! He responded by saying he didn't think he was being one about it (with an arogant tone of course). I didn't look back at him. I just walked out with my middle finger raised for him and the employees to see. I hated to have to do that or be a part of that but in hindsight i'm glad i did. I called customer service and related my story and the person laughed a lot and she really enjoyed the story. I was told to email customer care with pictures of my couch and they would respond within 24 hours. Its been 6 days now. i doubt my situation will be resolved from reading this but at least i got to tell a corporate d-bag that he was an asshole. Oh and by the way if you look on their website it states that the frames and springs on any of their products are guarenteed for a lifetime. The person from corporate did not know that or simply did not care.
Bijan replying to a comment from PISSED / March 23, 2010 at 05:25 pm
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Wow, I did not realize how many unhappy people we have. I had the worst ever experience with EQ3. From delivery time, to wrong product being sent and everthing in between as well. Initially they tried to fix things (The manager actually came to my place to personally deliver things)

I spoke to Mr. Hunt personally and via email several times, after writing several letters. They actually asked there staff not to deal with us which I have a record of in an email!!! To make a very very long story short, we ended up getting a $200 GC. I will not enter the store ever again after we use our credit! WORST COMPANY I HAVE EVER DEAL WITH
Gail / March 26, 2010 at 09:42 am
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I bought my entire bedroom set at EQ3 on January, a friend of mine told me that I should have read all the bad comments on this blog, but I decided to try for myself.
I went to the store at the begining of February and saw their new collection which they call CORE. I have been shopping around for a bedroom set since October last year, but nothing really interested me until I saw what EQ3 had to offer.
The entire collection is fabulous, I decide to go with one of the beds which has drawers due to my incredible need of storage.
I was shown the entire collection and the sales person explained every single detail expressing a lot of knowledge.
I brought my husband back on a Sunday to make the final decision. The store was extremely busy, however the sales person that helped me the first time saw me and my husband and gave me the same great service as I received when I came the first time by myself.
We ordered the bed and all the pieces to complete our bedroom.
The sales associate quoted me 2-4weeks and I received everything on the 2 week mark.
My husband and I cannot put a lamp together let alone a whole entire bedroom suite, but we decided to try ourselves before we called the assembly people indicated by EQ3.
The bed was very easy to assemble and all the other pieces, dressers, etc were already assembled.
I never wrote on a blog before, but I felt that after receiving such great service that I should let everybody know how happy we are.
Although there are a lot of negative comments in this blog, people must understand that clients who are happy, seldom take the time to write a positive note.
I hope that going forward, people will start to write positive things about their retail experience more often.
Had I listened to my friend's comments I would probably be still looking for a bedroom set.
My husband and I are very happy with our purchase.
After my purchase I told many of our friends and relatives about EQ3.
My parents bought their dining room set and my neighbours decided to buy their bedroom set there as well.
We all have great things to say about EQ3.
Nice to be treated well!
Thank you EQ3.
Barb / March 26, 2010 at 12:26 pm
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OMG,
Why do people use a service like this to be rude instead of giving the proper information.
I cannot understand as to why?
My mom just moved to a retirement condo up in the Bayview area.
We had to furnish her tiny place with a sofa a bed and a desk.
We were so nicely treated by the staff that my 89 year old mom felt that we should send flowers to the store which we did.
Congratulations EQ3 you made my mom really happy!

Ollie / March 28, 2010 at 12:18 pm
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Just wanted to add my positive experience with EQ3.
We ordered a Canyon bedroom set (bed frame, dresser and bed side tables) in January. At the same time we also saw the Ginger TV unit on sale ($200, down from $700) so we ordered that as well). We were quoted 2-4 weeks for delivery and it ended up coming after exactly 4 weeks. There was no damage to any of the items. My husband assembled the bed by himself with no problem. The only problem was with the TV unit - with the panel that goes on the back of the unit to mount the TV on, the holes did not line up so my husband had to drill new ones. This did involve the use of several profanities but the same thing happens with assembling Ikea furniture.

So count us as happy customers.
Ollie / March 28, 2010 at 12:22 pm
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Oh yeah, I did want to add that you end up with a really ridiculous amount of styrofoam packing blocks. Luckily I found a place in Vancouver that recycles them.
Bob / April 7, 2010 at 09:06 pm
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Purchased a sectional from the Toronto store about 4 years ago. Its used everyday in my finished basement and looks just fine. Delivery was within a reasonable period of time.
I'm looking at a new bedroom set and wouldn't hesitate to go back to EQ3 based on my past experience.
George replying to a comment from / April 8, 2010 at 08:52 am
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I would like to inform you guys about custom made furniture... There is always a wait time. If you want instant go to the Brick or Leons. Any other company you will be waiting anywhere between a month and a half to almost a year (for certain Italian companies). Just get over it. A couple of months out of your life is not that big of a deal. It is the nature of the business. Why don't you guys try and do your research before you start complaining on a blog.
Very Happy EQ3 Customer!! / April 14, 2010 at 10:50 pm
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Mr Hunt if you still reads this: I'm not sure where you found them but Lindsey and Susanne's patience and attention to detail is nothing short of impressive.

Mr Hunt, please make sure they get the recognition they deserve. They helped turn a sour experience into an EQ3 customer for life.
Maxime replying to a comment from ANONYMOUS / April 15, 2010 at 02:48 pm
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EQ3 did not originate from the US, they are simply a subdivision of Palliser Furniture, a Canadian company from Winnipeg, which is one of the oldest private furniture manufacturers in Canada. I have no idea where you found out that they were American, because that's simply not true.
Wow / April 17, 2010 at 03:09 am
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Wow, I am glad I found this post. I was in talks with them about purchasing living room and bedroom sets and new office furniture. The quote was reasonable for the amount and style of the furniture, but I will definitely look else where. Better to spend an extra $1000 + and get a better quality product. Thank you.
Horrible service / April 22, 2010 at 06:38 pm
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Spent almost $3000 furnishing our new condo, sales person put the wrong sku and we got the wrong size mirror delivered. Unfortunately we threw out the box it came in before we noticed THEIR mistake and they refused to give us a refund. Received HORRIBLE customer service from the store manager who said it doesn't matter that I was very ill (which I was) the day we moved in and the next couple days after the furniture was delivered. His exact words were "it's like when you order food at a restaurant and get the wrong meal you return it whole" (with the box) and it was my fault that I threw it out and didn't notify them immediately. I could barely get out of bed! He then told me to call head office, before I could get a hold of someone the store manager had already called and told them he refused to give us a store credit and for them to tell us the same. As soon as I said my name she told me exactly what he said. Walked the mirror back to the store and demanded something, was only give a store credit. Sold it on craigslist as I will NEVER, EVER buy anything from this store again. I would have rather sat on the $300 gift card then to buy anything there.
James / April 23, 2010 at 03:00 pm
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I love EQ3, the quality of the furniture and the style is great. The staff are very friendly and knowledgable. One of the most positive furniture buying experiences that I have eever had!
Wilson / May 1, 2010 at 11:24 am
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I got my sofa a week ago and now I'm sorry I didn't read the reviews first. My sofa came with a defective leg. The screw on the leg that goes into the frame didn't fit into the t-nut on the frame. They had to rip out the side of my sofa to replace this $1 screw. The side of my sofa is butchered. I am pissed that they are expecting me to accept this sofa as is. Waiting on customer care to respond. I will never purchase anything from EQ3 again.
Danielle Chapman / May 2, 2010 at 06:03 pm
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I too have not had a great experience with EQ3 in Ottawa. I have ordered things a few times only to find out they are on back order for extensive periods of time. I ordered a couch in December, and was expecting it late Feb. or March, and it didn't arrive until the end of April. I did not receive a phone call to say it would be late, and when I contacted EQ3,I was told that the legs were on back order, so they had not started the couch in production. It is really too bad, because there are very few affordable modern furniture stores in this city. I do love my couch now that it is here, however, I suspect it will not have a long life, as the quality isn't great. Be prepared to wait if you do purchase from EQ3, my experience has been that everything is on back order...better yet, consider IKEA for the same price point and better service, and furniture that will arrive!
rcb / May 5, 2010 at 06:38 pm
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I wish I had read the reviews being buying at EQ3. I was told that my $4,000 purchase would be delivered within 2 weeks. It is now 5 weeks, and getting the run around from customer service. One rep says it's on it's way, the other says it's delayed another 2 weeks. Who's telling the truth. As for customer service, if your order is going to be delayed then someone from the company should contact the purchaser and inform them that there order is once again back ordered. How can a company run like this. Maybe the Better Business Bureau needs to be informed.

E / May 14, 2010 at 10:36 am
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I wish I read this blog before my purchase at EQ3 as well. I ordered the Leo sectionals and the Scarpa table four months ago. It was delivered on time, but of the three pieces, two of them are damaged. My sectional has a deep scratch on the fabrics, and I am still waiting for them to fix it. Other than the two legs, the Scarpa was delivered without any instructions, and parts. In addition, the two legs are all scratched. They have sent out another one, but it was worst than the first one.

The truth is,

(1) EQ3 is pricey. With the money that I spent there, I can get some really good quality furniture somewhere else.
(2) After sales service is mediocre.
(3) After I spent all this money, I have to assemble it myself. It's just like IKEA except it more expensive.
(4) Any damage of the delivered product must go through customer service. The store won't even talk to you.
(5) The company quality assurance process needs to be improved.

If I am doing it over again, it is highly likely that I will not go back to them ever again. I bought furnitures from Art of Furniture (Phillip Van Leuween), Deboers, Bricks, IKEA, and Leons, I got much very good service and any issues were taking care of immediately.

This is my experience.
Miami / May 16, 2010 at 10:17 am
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I am so glad I decided to check before purchasing furniture from the EQ3 store in Miami. It really looks great but I guess you really can't judge a book from its cover. West Elm here I come.
quicey / May 18, 2010 at 10:53 pm
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this is unreal have purchased over 4 times from eq3 and i am very happy
It seems to me other stores are using this blog to srain eq3
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