Baked Goods
Nicol's Pastry Shop
Nicol's Pastry Shop creates works-of-art when it comes to their sweets and treats. Expect to find cream cakes, tarts, cheesecakes, strudels, danishes and more.
Nicol's Pastry Shop creates works-of-art when it comes to their sweets and treats. Expect to find cream cakes, tarts, cheesecakes, strudels, danishes and more.
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The next day, we brought the three cupcakes back to the shop, all with their accompanying hairs. Nicol came out to speak with us and simply said, " sometimes it happens". There was no apology, only awkward silence. She then said, " so, do you want your money back?" I replied, " Ya, I guess so." I paid $40.00 for the cupcakes, only half were eaten and she then hands me $6.00 for the 3 cupcakes that hair hairs in them.
I was shocked! She didn't care at all and she certainly wasn't concerned with an upset customer. She had this look like it wasn't a big deal and I had no idea how to react because I was so surprised at her ignorance.
I will never go back to this pastry shop due to the ignorance to hygiene and customer service. I hope that sharing my story will make you think twice about getting desserts from Nicol's Pastry shop. There's Lavish Cupcakes in the next plaza that also has great cupcakes and much better service!!!!