Saturday, May 25, 2013 — Partly Cloudy 8°C
Baked Goods

Nicol's Pastry Shop

Rating: 1.0/5 (1 vote)

Posted by Staff / Posted on May 2, 2012

1 Comments

Nicol's Pastry ShopNicol's Pastry Shop creates works-of-art when it comes to their sweets and treats. Expect to find cream cakes, tarts, cheesecakes, strudels, danishes and more.

Discussion

1 Comment

Sort By Oldest First / Newest First

Subscribe

Becky / February 23, 2013 at 06:05 pm
user-pic
I ordered 20 mini cupcakes and one regular cupcake for my mother-in-law's birthday. When I picked them up they were so pretty and I was so excited to share them with the family. As we were starting to devour them ( they were tasty), I notice that there was a blond hair in my Nutella cupcake. I picked it off, was slightly grossed out and grabbed another cupcake. While thoroughly inspecting the next one I was going to eat, I found another hair!!!There were THREE cupcakes that each had a blond hair in them. I was disgusted and the rest of the family were deterred from eating any more.
The next day, we brought the three cupcakes back to the shop, all with their accompanying hairs. Nicol came out to speak with us and simply said, " sometimes it happens". There was no apology, only awkward silence. She then said, " so, do you want your money back?" I replied, " Ya, I guess so." I paid $40.00 for the cupcakes, only half were eaten and she then hands me $6.00 for the 3 cupcakes that hair hairs in them.
I was shocked! She didn't care at all and she certainly wasn't concerned with an upset customer. She had this look like it wasn't a big deal and I had no idea how to react because I was so surprised at her ignorance.
I will never go back to this pastry shop due to the ignorance to hygiene and customer service. I hope that sharing my story will make you think twice about getting desserts from Nicol's Pastry shop. There's Lavish Cupcakes in the next plaza that also has great cupcakes and much better service!!!!
Reply

Add a Comment
Information

Location and Contact Details

8633 Weston Road, Unit 1 (Get Directions)
905.264.2253
Woodbridge
Website
Pastries

Search

Find a Bakery

Or use the options below to assist you in locating a Bakery in Toronto.

Search Results

Please select criteria from the dropdown menus above to start your search.

Pastries

More Baked Goods in this Category

View All »

Woodbridge

More Baked Goods in this Neighbourhood

View All »

Reviews

Recent Reviews

Refine the list using the categories below:


Loading...
Other Cities: Montreal