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Baked Goods

Caldense Bakery

Posted by Staff / Posted on July 20, 2009

Caldense BakeryCaldense Bakery is a Portuguese bakery with a number of locations in the Toronto area including this one at Dundas St. West and Palmerston. Baking breads and pastries since 1968, the bakery has a loyal clientele who stop by for buns and custard tarts.



Jessica / October 31, 2010 at 06:39 pm
Service was terrible at the bakery. I was appalled by the way they treated non-Portuguese customers. My girlfriend and I went there for breakfast and almost walked out. The breakfast food was bland and the waitresses were rude and unfriendly. I was so disappointed and will not be returning to this one or to any of their other locations.
Natalie / November 10, 2010 at 08:05 pm
I agree. The service was THE WORST, AND THEY TRICK YOU WITH PRICING! But I was at the Symington and Dupont location. I ordered a wrap that was listed as $3.50, but they charged me $5.75 and put it on bread instead of a wrap. I didn't really care about the bread but since the waitress wasn't checking on us I went up to the counter and told the lady there about the price discrepancy. She simply said, "The menus are wrong".

"Okay, but that's the price that's listed."

"Yes, the menu prices are wrong."

""They're wrong?! But I wasn't even hungry. I was just gonna get a sandwich for my son, but when I saw that the steak, mushroom and cheese wrap was cheap, and I ordered it BECAUSE of the listed price. Now you expect me to pay a different price for it. That's not cool."

I walked back to the table figuring expressing my displeasure was enough. I'd pay what they charged - No tip - then get on with my life. BUT, the counter-lady storms over to us, yanks up the bill and says to me, in the most condescending and insulting tone, IN FRONT OF MY SON, "You don't have to be so rude, since we can do something about it!" Then she storms away from us before I can even respond. I have never felt so insulted as a paying customer in all my life!

I got up again and this time I echoed her tone as I explained that obviously I pointed out the price difference so she could do something about it, but she didn't. I told them, loudly, that I'd be posting about this incident online, and told the next customer who sat down that their menu prices were wrong and that they'd get mad at you if you point out they charge you above the listed price.

At that point the counter-lady apologized and adjusted the price for me, but too late as the $2.25 over-charge was the least of my dissatisfaction.
Andy / December 2, 2010 at 06:12 pm
Everytime I come to any location i feel so akward. I always get the "your not portugese, what are you doing here look?" from most of the patrons in their. But I will admit their tarts are top notch.
Unknown / February 15, 2011 at 02:41 pm
Caldense bakery is actually a good bakery, if your gonna come in and the employees there attitude then there not gonna be nicest people cause customers can be b****** and they have to put up with it all the time, and the pricing thing everyone makes mistAkes !
Hannah / August 2, 2011 at 04:54 pm
This bakery is terrible. It had nothing to do with the service or cost for me... the food just sucks, the coffee sucks... everything is just bad.
Daniel / September 25, 2011 at 02:29 pm
Honestly I don't know if its because im portuguese or not but i think they are wonderful. To the above post their desserts happen to be the best portuguese imitations ive tried, its with this respect that i offer you the wisdom of not going to a portuguese bakery if you dont like our food :)

Derek / February 8, 2013 at 03:20 pm
I think that I have tried EVERY custard tart in the city and the custard tarts here are probably of the highest quality that you will find anywhere in Toronto. You will not find a thinner, flakier, more indulgent shell in a pastei de nata. (but please tell me if you do) The impossibly thin shell leaves that much more space to fill with custardy goodness. I've tried to make these things on several occasions and I have an incredible amount of respect for the craft involved here. If only I could find out what the damn secret is for their ultra thin shells... they seem physically impossible...
Joy / April 29, 2013 at 05:17 pm
My daughter and I went into the location at Eglington and Caledonia. We stood there for a while under the impression they were busy. We finally approached one of the workers who told us she was at break. This was my second snub at this location.We are Afro Canadian and figured they really were not serving us. What do we do about such places in lovely Toronto
Armando Viegas / September 2, 2013 at 08:27 pm
Hoje estive com a minha esposa a tomar cafe na Caldense Dundas com a Jane... E incrivel a forma porca, nojenta dos aventais sujos que as empregadas usam... uma vergonha autentica... sera que estes aventais sao assim tao caros que voces nao podem providenciar novos as empregadas?... como podem deixar esta gente trabalhar assim... ARMANDO VIEGAS
Mary / April 25, 2014 at 08:35 pm
very busy place. the service could be better... however, i love pastries.
SweetTart / September 25, 2014 at 12:06 pm
I can't believe any of what I'm reading here. I'm not Portuguese and have never had an issue with service or quality at the Dundas and Palmerston location. Portuguese people are amongst the friendliest folks around. I think the problem lies in the customers' behaviour, attitudes and perceptions.
That said, the pasteis de nata served there are the best in town! This particular location seems to use just a bit more cinnamon than other Caldense locations, and they are definitely the creamiest. A close second would be Venizia on Ossington. Always melt in your mouth and she even does a Nutella version. Recommended!!
Anita / November 8, 2014 at 07:02 am
Don't know this particular location but the new one out in Whitby is large and inviting. Custard tarts are good but are they getting smaller? They often run out by 6 in the evening so get there early. Service is mediocre.
Kris / February 14, 2015 at 02:59 am
The whitby location may be large and inviting, but they also can't spell God on a Baptism cake. Instead they spelled GOOD, and said they will not issue a refund as deco is not guaranteed.

Ridiculous service, will not frequent here ever again.

Jillian K. / February 23, 2015 at 08:56 pm
I stopped into the Whitby location for lunch with my family and for overpriced sub-par food, you'd at the very least expect pleasant service - not the case here. We were treated as though we were inconveniencing the staff who were not occupied when we came and sat down, though took their time to serve us and when they did they were very unwelcoming and cold toward us. If this is how they normally treat paying customers, Im sorry to say, but I don't understand how this business will continue to remain open. If the owners are reading this, please for your own sake smarten up, take a course on customer service. I do npot recommend this place to anyone. You made myself and my small children feel like we were an annoyance... Jerks...

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