Baked Goods
Caldense Bakery
Caldense Bakery is a Portuguese bakery with a number of locations in the Toronto area including this one at Dundas St. West and Palmerston. Baking breads and pastries since 1968, the bakery has a loyal clientele who stop by for buns and custard tarts.
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"Okay, but that's the price that's listed."
"Yes, the menu prices are wrong."
""They're wrong?! But I wasn't even hungry. I was just gonna get a sandwich for my son, but when I saw that the steak, mushroom and cheese wrap was cheap, and I ordered it BECAUSE of the listed price. Now you expect me to pay a different price for it. That's not cool."
I walked back to the table figuring expressing my displeasure was enough. I'd pay what they charged - No tip - then get on with my life. BUT, the counter-lady storms over to us, yanks up the bill and says to me, in the most condescending and insulting tone, IN FRONT OF MY SON, "You don't have to be so rude, since we can do something about it!" Then she storms away from us before I can even respond. I have never felt so insulted as a paying customer in all my life!
I got up again and this time I echoed her tone as I explained that obviously I pointed out the price difference so she could do something about it, but she didn't. I told them, loudly, that I'd be posting about this incident online, and told the next customer who sat down that their menu prices were wrong and that they'd get mad at you if you point out they charge you above the listed price.
At that point the counter-lady apologized and adjusted the price for me, but too late as the $2.25 over-charge was the least of my dissatisfaction.
Cheers.