GO Transit offers passenger charter


GO Transit has launched their first ever passenger charter, though on the surface it might be mistaken for a series of vague promises. Here are the five commitments:

  • We will do our best to be on time
  • We will always take your safety seriously
  • We will keep you in the know
  • We will make your experience comfortable
  • We will help you quickly and courteously

Nothing particularly groundbreaking here, but worthy of note is that along with these general statements, GO has implemented concrete targets in each area. By clicking through to the "see how we're doing" page, one finds that, for instance, the transit provider aims to "run more than 90% of rush hour trains within five minutes of the scheduled time," which so far in 2010 they've exceeded (at 95%).

Although it's curious that the target isn't 100% (shouldn't that always be the goal), the idea of a passenger charter in general is a good one, and it'd be nice to see the TTC follow suit.

For a look at the complete charter, check out GO's website.


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