TTC customer service

TTC customer satisfaction reaches all-time high

Are you happy with Toronto's public transit system? Apparently, lots of people are. That's because according to a TTC news release, it reached a customer satisfaction milestone in 2015 with an all-time high of 81 percent.

This continues a trend that's arisen over the last few years.

There are numerous reasons for increased rider satisfaction, though the reduction of delays is typically one of the chief factors. Towards that end, delay minutes on Line 1 (Yonge-University-Spadina) were down 25 percent last year (in comparison to 2014). Delay minutes across the entire TTC network, meanwhile, were down 13 percent.

Earlier today, Mayor John Tory announced that by 2019, the TTC is hoping to reduce delays by 50 percent. To do this, the city is looking to invest more in transit. Last year, it added $95 million to the TTC's budget. And as 680 News reports, the city's 2016 budget proposes to invest $50 million more.

Last year, the TTC added two more trains on Lines 1 and 2 during off-peak hours. For 2016, riders can expect to see more late night trains on Line 1. The transit commission is also working to improve service during off-peak hours while also beefing up its blue night and express bus routes.

Are you happy with the TTC? Let us know in the comments.

Photo by tapesonthefloor in the blogTO Flickr pool.


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