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West Side Cycle

Posted by Staff / Posted on May 3, 2011

West Side CycleWest Side Cycle caters to "moms and pops" - people who just want to hop on the bike and ride. Most new bikes are in the modest $300-400 price range and are meant for leisurely recreational riding and around-town trips. There is a healthy selection of kids' bikes as well, so that moms and pops can take the little 'uns along.



Angela / July 12, 2011 at 02:58 pm
Went into WSC today to check out their bike selection, asked about the colour of one in particular and got the rudest response from the guy behind the counter. Terrible customer service. I'll take my $$ somewhere else.
oem software / August 15, 2011 at 03:05 pm
very interesting topic , great post.
Alison / August 19, 2011 at 07:30 pm
I echo Angela's issues. I went in to look for a bike helmet for my son. After struggling to size a couple of helmets, a staff member finally came over. I felt like she was doing me a big favour by helping me. She was such a know-it-all bitch that I had to leave. I wish I could be as mean as easily as it feels it comes to her, but I couldn't. I just walked out. But I will never go back....ever.

steve / January 21, 2012 at 06:52 am
Terrible service, rude, arrogant. Take your money up Roncesvalles to Set me Free, I did.
application for direct stafford loan / February 2, 2012 at 04:03 pm
Blog moved out in chrome
pkv versicherungsvergleich / February 17, 2012 at 12:39 pm
Thank you so much for this! I havent been this moved by a blog for a long time! Youve got it, whatever that means in blogging. Anyway, You are definitely somebody that has something to say that people should hear. Keep up the good work. Keep on inspiring the people!
D Rob / May 19, 2012 at 01:32 pm
A simple case of asking for something getting something similar returning it
And being told your wrong no refund policy . I asked for a 700 x 35c
Inner tube.
I was given a 700x35 38 from the specs I have read this tire is a little different.
And I have purchased a 700 35c from another bike store and clearly marked on the new tire. Forgive me for wanting to kit out with the precise speced tire... and asked for a refund. Man, I was told this was good enough, no refunds my fault for asking the mechanic. It is my belief that customer service runs deeper than good enough. it is about what is right and customer satisfaction. Something I did not find in this store.

dj / May 24, 2012 at 12:38 pm
Took my bike in for repairs, regular tune up and to have the cables replaced. Repairs cost 110, and the things I asked them specifically to look at weren't done. The attitude of the guy behind the counter, and the mechanic that worked on my bike were really bad. They treated me like some idiot when I tried to explain what was wrong, and what I wanted done. Over priced and badly serviced. After parts which included new cables and brake pads, it was 170. Will never go back here again.
Dan / August 21, 2012 at 10:03 am
I felt compelled to post about my positive experiences after reading the negative comments here.

I bought a kids bike here for my 4 year old son. The guy who dealt with me was helpful and friendly.

I asked if they could remove the pedals to convert it to a balance bike and he said that was no problem: they would take off the pedals and the entire chainset for no charge, and put them back on again whenever I wanted.

Nine months later I took the bike back. I was expecting to have to pay something to get the pedals and chainset put back on but they did it for free.

So personally I would recommend it for excellent and helpful service.
RC / May 19, 2013 at 10:12 am
We've purchased a balance bike, a 14" bike and a trail-a-bike, plus many accessories from them. I also had a flat tire on an adult bike that they fixed in an afternoon. Not sure where all the negative customer service comments are coming from... we've never had an issue, as they've always been helpful and knowledgable. Maybe if they're busy it can take some time for them to get to you - but hey, you could always go to Canadian Tire and get much better prices and faster customer service, right? Support a local small business...
NJ / November 23, 2013 at 05:58 pm
I am finally done with this mediocre store and its rude, objectionable owner, one "William." WSC is around the corner from me and so, for convenience's sake, I have given him multiple second chances over many years. The final chance occurred today, when I went in with a simple query regarding options for raising the height of a threadless handlebar stem, and fully intending to make a purchase, and was assaulted -- again! again! why can't I learn? -- by the owner's condescending and belligerent know-it-all bluster.

This man has the social skills of a piece of rock. He contrives to make every customer interaction into a confrontational jousting match. Even on a "good" day, he seems simply incapable of resisting any opportunity to let you know how much smarter he is than you. Catch him on a bad day, as I did today, and you will leave the store feeling emotionally violated by his toxic personality.

Bizarrely, the owner's wife, who serves as the store's chief mechanic, seems entirely pleasant; while David, the other regular staff member, blows hot and cold.

Oh, and the product? Mid- to low-end bikes and accessories priced not particularly competitively. If that is your kind of thing and transparently disdainful customer service doesn't faze you, then this is the place for you. But me, from now on I'm going to make the extra little trip to Hoopdriver at College and Dufferin, where the care and customer service always make me happy to part with my money.

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