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Spaces Self Storage

Posted by Staff / Posted on November 16, 2009

Spaces Self StorageSpaces Self Storage just opened in February at Broadview and Eastern Avenue and has state of the art security, 24/7 access, a climate controlled building, packing supplies and even 4 hours complimentary use of a moving truck that you can borrow when you move in. A 7x10 unit costs $219 but a 50% discount is offered for the first month if you stay for at least 3 months.

Discussion

20 Comments

max / June 13, 2010 at 09:30 pm
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Has anyone stored here and what do you think? Is it all they are saying and worth the cost per month and is it secure?
s2Jay / July 17, 2010 at 01:37 am
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How much is it per month anyways?
jblaze / February 19, 2013 at 09:33 pm
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I used them before and they are very good the staff are very friendly the truck is free and if not in use you can even ask to use it for free to empty out your locker the security is as they say. And you can access your unit any time of day. Nothing bad to say about them
Lee / July 29, 2013 at 03:07 pm
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On the basis of website reviews was going to use Spaces. Found the grumpy Irish guy behind the counter unsmiling and unhelpful. The space he directed to me to on the third floor did not seem to me seem to be climate controlled and felt quite stuffy and humid. The only explanation I got back at the counter was "Oh no it is." which wasn't particularly illuminating

It would have been far more convenient for me to use this company but I remain unconvinced and refuse to do business with somebody who has a face like a slapped arse. Would rather go out of my way to do business with someone who wants it.
shannon / October 17, 2013 at 12:53 pm
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I rented here for a year. clean, safe & awesome.
Peter replying to a comment from Lee / November 11, 2013 at 10:06 am
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Hi Lee,

Peter here, the Director of Operations. I'm sorry that Gavin didn't quite meet your expectations. I can assure you the entire building is climate controlled, with tolerances typically between 15 to 28 degrees. That said, given your "face like a slapped arse" comment perhaps you were not exactly a ray of sunshine to deal with yourself. Gavin's been a proud member of our team for years, and I stand by his track record 100%.
Peter replying to a comment from jblaze / November 29, 2013 at 04:14 pm
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Thanks JBlaze!
Peter replying to a comment from shannon / November 29, 2013 at 04:14 pm
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Thanks Shannon, appreciate the positive feedback!
Bob / December 13, 2013 at 08:24 pm
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Do not trust Gavin, will not give you the specials that are on their website.
Johnny Kolovόs / December 25, 2013 at 01:27 pm
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To Spaces Self Storage,

A licensed Toronto auctioneer with experience in restaurant liquidation, I am interested in working for your company as an auctioneer.

Yours Truly,

Johnny Kolovόs,
416-912-9090
Self Storage / February 11, 2014 at 05:50 am
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Its very good news for me. I find self storage space last week.
Mark Sindone / February 19, 2014 at 11:16 pm
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Complimentary use of a truck is really a fantastic offer! Especially when you've just found a bunch of things to put into storage and need a little help to bring everything to your new unit. Short of inviting a party of friends for a ""moving celebration"", free transport is the next best thing! Just wondering if the offer is extended for moving things out...?
Lee replying to a comment from Peter / March 10, 2014 at 04:11 pm
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Well in my opinion he's pulling the wool over your eyes then. I began the encounter cheerful, smiling and full of questions. And I had come to the location because of positive reviews. He could not have been more unsmiling, apathetic and unhelpful. But of course in these situations it's always one person's word against another isn't it? Even though it's quite a way out of my way, am now doing business with a competitor on Laird. But I appreciate you taking the time to reply to me. And maybe Gavin was having an off-day! We all do. Good luck with your business.
Alex / March 27, 2014 at 02:05 am
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I'm in the market for a storage unit for a few months. I have to say, based on Peter's response to Lee, I think I'll skip this company too.

I can't believe an executive of a company would publicly reply to a potential customer in that manner. Clearly a few customer service training courses wouldn't go astray at Spaces.

Peter's response started out well enough, and at first I thought, "Now here's a guy who knows his stuff and will turn this negative into a positive." Then as I read on, I couldn't believe that someone would identify themselves as a representative of a company, and speak like a petulant teenager to a potential customer in front of other potential customers.

Don't you think a much better tact would have been to ask Lee to reach out to you to see if you could show him his first impression was wrong? I don't care how many years someone has been a "proud member of your team", they're still capable of giving a bad customer service experience, you clearly showed that yourself right here.

It's just that I work for a company who requires CS training refreshers every six months for all staff at all levels, even upper management so that we never forget who actually provides us with our paycheques. It really bothers me when I see executives of companies who clearly don't have the first clue about how to foster good public relations.
Daniel / May 3, 2014 at 11:17 pm
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I had the worst day ever, but it was redeemed by the manager Armin at Spaces Toronto. I didn't know that the DVP was closed so everything was slower in Toronto as a result. I had originally planned to arrive at 4 but arrived at 5.20. To my horror, they had closed at 5.

My truck was already full and I had also booked a helper. I could not imagine unloading the truck, and redoing the whole thing again on Monday. Needless to say, I was stressed. I called the number and Armin answered.

To my great relief, he agreed to come back and re-open the office just for me. I was able to unload my truck - I didn't have to reschedule my next week. DAY SAVED! In my opinion, this is CUSTOMER SERVICE in its truest form, where management will bend over backward to help a customer out.

As a side note, the facility is brand spanking new. Immaculately clean, newly painted and well lit, it has spacious freight elevators that can accommodate any of your sofas or bulky items. I recommend Spaces Toronto with NO reservation to anyone with storage needs in Toronto.

Amy / May 12, 2014 at 04:31 pm
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I just called and had a most unpleasant and unhelpful gentleman on the phone - prices are higher than other downtown locations, no specials, no customer service. Don't think I'll be renting from here.
Ken replying to a comment from Alex / May 20, 2014 at 12:11 pm
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Alex, I can only hope Peter isn't really a staff of Spaces and was only doing what he did to try and trash Spaces' reputation. Still, I was dressed and ready to go to check out the place, but after reading this blog, I am heading to the next self storage on my list. If Spaces management monitors this blog at all, now is the time to confirm Peter isn't really your employee. (As well, if I represented Spaces, I'd be humbled by the way Lee closed the loop with an amicable, make-friends-not-foes comment. Bravo, Lee!)
Brian / May 23, 2014 at 03:02 pm
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So if you have a problem with their customer service, you're not being tolerant or friendly enough. If your space seems too humid, you're imagining things. Good to know.
Chris Seepe / November 3, 2014 at 10:55 am
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I just had the same pleasant and then unpleasant experience as others here. I was quoted a great price for the first 4 weeks. When I asked the lady if there was a minimum booking time, she said no. When I called back to firm up, a fellow answered - I'm guessing Gavin -- who said that "special price" was only if you booked for a minimum 3 months.

Be explicit when asking what you get. Either the left and right hands aren't talking to each other, or they play the game of roping you in and then springing the "extra" details when you're apparently hooked. (I went looking elsewhere on principal).
Chris Seepe / November 4, 2014 at 03:57 pm
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As a follow up to my earlier posting, Gavin, a fellow mentioned earlier in this blog, called me back within a half hour and apologized for the error that was caused by a person in their call centre. He was gracious and said he would honour the original deal offered by the call centre person. This was an uncommon experience for me and shows that the company not only cares about the service it provides but also the integrity and reputation of its name in the community.

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