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My Dog's Daycare

Posted by Staff / Posted on November 17, 2009

My Dog's DaycareMy Dog's Daycare is a cute little daycare centre in Roncesvalles Village. Cheery staff keep numbers low in order to look after your best friend as if they were their own. They also offer grooming should you want to froof your pooch.

Discussion

21 Comments

Sarah / April 1, 2010 at 06:53 pm
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I don't normally post comments, but I felt I had to in this case because I just had my dog groomed here and I was so happy with the groom! I have a 6 year old Coton and she gets matted easily (and I get lazy about brushing her, I admit!), so she ends up getting shaved down when I want to keep her long. I wasn't able to see my regular groomer so I tried their groomer out and and I am so happy I did! I will definitely be making this my regular place for grooming.

I didn't know about this place before, and I found them through a google search for hard to groom dogs. The groomer was really nice and patient with me too (I may come off as a little paranoid about my dog, lol!)

If you need a new groomer, I definitely recommend this place :)
Mary / December 18, 2010 at 01:02 pm
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I found this place to be dirty and smelly. There's no green space for the dogs and they're all crowded in together. I do not recommend.
Holly / December 26, 2010 at 01:54 pm
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Hi Mary,
I felt I had to respond to your comments above as I am the owner of My Dog's Daycare and as your comment was not positive.

In terms of the cleanliness of the daycare, I can assure you that we sweep, wash the floors and disinfect several times per day with products that are friendly to both dogs and the planet. I am sorry if there was an odour that bothered you, but we absolutely keep things very clean and disinfected at all times.

As for not having "green space" for the dogs and the dogs being cramped together, nothing is further from the truth. We keep the number of dogs in the daycare very small so we can properly supervise them at all times and make sure they are playing together safely. They are also taken on long walks several times per day so they are properly exercised-we don't let them just go to the bathroom in an outdoor area. I think you would rather have your dog walked and exercised rather than just let outside to go to the bathroom, wouldn't you?

Finally, we have an absolutely loyal and dedicated clientele and we know and love each and every dog as if they were our own. The many client testimonials in addition to the many referrals we have attest to that.

I am very proud of our service and our daycare and wish you the best in your search for a daycare.

Bill / January 3, 2011 at 01:03 pm
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I had my standard poodle groomed at My Dog's Daycare and it was the best grooming job I have seen in over thirty years of owning poodles. I am switching from my old groomer to My Dog's Daycare immediately!
Carol / July 4, 2011 at 11:57 am
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Regarding the comment from Mary above... I frequently take my dog to My Dog's Daycare and have no issues whatsoever with the cleanliness, or the care. By nature a group of dogs will generate some natural odours, but the facility itself is clean and the staff are very knowledgeable and caring. I wouldn't hesitate to recommend it to anyone!
Cyra / August 2, 2011 at 09:24 pm
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We took our 7 month old shih tzu there for a basic groom. I got a dog back that had been shaved from head to toe, even though the groomer was specifically asked not to completely shave him and more precisely just trim his beard, she not only shaved his face (and did a horrible job at it), she even cut his eyelashes off, talk about cruel. She shaved his private parts so low, my poor little guy had horrible razor burn for over a week. For the record, while he did have a bit of matting in his chest area, due to his harness, he had no mats on his face or private parts. Its absolutely disgusting that this person can call herself an animal lover after the trauma she put my puppy through. Take your pets to a groomer who cares about them and not trying to maximize the amount of money she makes for the least amount of work she does.
Holly / August 24, 2011 at 06:14 pm
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Hi Cyra, I am the owner of My Dog's Daycare and I am writing in response to your comment above. I would like to extend to you my sincerest apologies and I am saddened that you were not happy with our grooming services. I can assure you that your experience is an isolated incident as we have not had negative feedback from a grooming client before. We are very proud of our grooming services and that we have such wonderful relationships with our clients (both dog and human). The vast majority of our grooming clients are repeat customers and in fact most days we have a waiting list. I feel that I must correct your comment that our groomer is not an animal lover, in my long experience with animals I have rarely met anyone as committed to animals and their wellbeing as our groomer Cheryl. We would be more than happy to refund your money and if there is anything else that we can assist you with please do not hesitate to contact me directly. Very best regards ---Holly



Cheryl / August 24, 2011 at 06:19 pm
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Cyra,
I'm Cheryl, the groomer at My Dog's Daycare, and I am truly sorry to hear you did not like your groom. As Holly said, we have not had any negative feedback. I would like to take this opportunity to address your concerns that your puppy was treated cruelly. It is important to me that you understand that your puppy was not harmed and that great care was taken in his grooming. Shih tzus eyelashes commonly grow quite long and often because of the length can cause eye problems including watery eyes. Because of this, groomers will normally cut them short to provide the dog relief from the constant irritation. Some clients prefer to keep the lashes long anyway and I will always defer to their wishes and where it is clear that the lashes are severely bothering the dog will strongly recommend they consider shortening them. Just as I would never deliberately go against a client's wishes and cut a dog’s eyelashes where instructed otherwise, I would also never shave a dog that the client had asked me not to. I take immense pride in my work and in my ethics and would never shave a dog rather than demat in order to save time or maximize money. Clearly there was a miscommunication about how short you wanted Vader, and I am very very sorry that I got your instructions wrong. We do offer a money back satisfaction guarantee and although I cannot give him back his length, if you feel as you said that I did a bad job in general, I would happily take Vader back and fix what you'd like. With regard to his groin, some dogs do have clipper sensitivity and will get mild razor burn from shaving that area. This is quite common and if a client's dog broke out I would make a note in their file and either desist shaving that area or use a longer blade as this always corrects the problem. Finally, on a personal note, your comments about me not being an animal lover and being cruel truly hurts. If you knew how much of my life I have devoted to animals including rescuing, taking care of, and sponsoring them, you would know that I would never harm an animal. I apologize again that Vader got a groin rash and I assure you (now that I know he's clipper sensitive) that it would never happen again. I hope that you will give me a second chance, I really enjoyed Vader and talking to you.
All the best, and again, I'm very sorry for any reactions Vader had and any instructions I misunderstood.
-Cheryl, the groomer.



Cyra replying to a comment from Cyra / August 26, 2011 at 04:02 pm
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After speaking to Holly, the owner, we seemed to have reached a mutual compromise. I was immediately given a full refund and it seems that there was some miscommunication. During this process Holly was always very friendly and has gone above and beyond what I expected of her as a business owner. Thank you Holly.
Sara / January 24, 2012 at 07:44 am
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I wanted to extend my sincere thanks to everyone at My Dogs Daycare. On my first visit, I took my very senior black lab Caleb (18 years old - 18!). She was kind and gentle with my special boy and did a soft wash, cleaning him and carefully clipping his nails with the utmost care around old, sore hips and joints. I was so incredibly grateful for her gentle touch in his final months.

After Caleb passed, I began to take Toby, my senior Great Dane there for nail clippings. In the past, I have had to sedate Toby and take him to the vet, where up to three vet techs have had to hold him down while he fought getting his nails trimmed. Cheryl knew exactly how to handle him and the entire process was quick and stress free (and extremely affordable). Knowing the discomfort that Toby use to feel with long nails and the pain and stress he went through getting them clipped, I couldn't be more thankful for Cheryl kindness and expertise in dealing with a large dog.

A heartfelt thanks to her and everyone at My Dogs Daycare for the care they have provided my beloved furry friends.
Sara
Deborah / April 27, 2012 at 03:55 pm
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We've been taking our basset puppy to my dog's daycare for several months now and could not be more satisfied with the care that they provide. The entire staff appear to be caring and compassionate and seem to know each of the dogs and their unique personalities. I know that at the end of a day at day care our high energy dog will happily snooze the evening away. I love my dog's daycare.
Holly replying to a comment from Deborah / May 16, 2012 at 07:40 am
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Thank you Deborah!! Your kind words are very appreciated!
Holly replying to a comment from Sara / May 16, 2012 at 07:41 am
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Thanks Sara, we miss Caleb...
Hope to see Toby and Bentley soon :)
S / April 9, 2013 at 05:11 pm
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Small, dark and dingy enclosed windowless space for dogs. Dogs seemed to be on their own in the back with the occasional check. My dog was constantly bothered and humped by a large breed and the owner didn't seem very concerned by this behavior. Being the only 1 there at the time she stayed out the front leaving the dogs on their own at the back. My dog usually loves playing with other dogs but seemed so sad there and couldn't wait to leave. At the end of the day this is a business like any other but for longer care, I'd definitely choose a much larger, brighter, supervised, open space day care for my dog. I'd say go & check the place out properly before bringing your pet and decide if it is right for your dog.
Courtney / June 13, 2013 at 03:09 pm
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I love my doggies daycare! I take my dog there for a groom when needed and I am always happy! Everyone is very friendly !! Freckles has found a second home!
Khloe / August 17, 2013 at 12:23 am
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Nice people but the store now have a new groomer who has no clue what he is doing. My dog got the worst grooming ever with this guy.I will never take my dog there again.
Mia / August 21, 2013 at 01:00 pm
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Dirty dirty basement. Health dept needs to be called. I'll never take my dog there again.
Peter replying to a comment from Mia / September 4, 2013 at 04:15 pm
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Hi Mia,

Are you sure you have the right place? I have been using My Dog's Daycare for the past 3 years and have found the place to be super clean. I have also visited the basement on one occasion and thought it was very professional for a grooming space. I am extremely protective of my dogs and wouldnt take them any other place.
Holly McKeon replying to a comment from Mia / September 5, 2013 at 10:50 pm
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Hi Mia,

This is Holly from My Dog's Daycare and I am responding to your comment regarding our basement. We take a great deal of care and clean our facility several times per day. The basement is also cleaned from top to bottom every day. We do groom dogs in the basement and during grooming hours fur can go everywhere as I am sure you can imagine.

We welcome anyone to check out our facility any time and you can also see a video of our daycare that was a feature on the globeandmail.com (and the basement was shown in the video).

If there are any other concerns you have, please do not hesitate to contact me at the daycare either by phone or email and I am happy to discuss them with you.

All the best,

Holly
Holly McKeon replying to a comment from Khloe / September 5, 2013 at 11:01 pm
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Hi Khloe,

My sincere apologies that you did not not a positive experience with our groomer. It is our policy that anyone who is unhappy with our grooming service gets a full refund, no questions asked, so please contact me directly and I will gladly refund your money.

We do have a new groomer, and the response to his work has been overwhelmingly positive which makes me saddened that yours wasn't a positive experience. The feedback we have been getting has been amazing and I am also incredibly thrilled with his skills and gentle handling of the dogs. We are in the midst of creating a photo album for both the shop and online to showcase pictures of all his grooms as it is always nice for customers to have a portfolio to look at.

I do hope you contact me directly as I would appreciate any feedback you have. I can be reached directly at the daycare by email or phone.

All the best,

Holly
Holly McKeon replying to a comment from Courtney / September 5, 2013 at 11:04 pm
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Thanks for the kind words Courtney!! We really appreciate it!!

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