Lileo, a high end fashion store in the Distillery District, sells designer jeans, sneakers, shirts and outerwear for men and women.
Lileo, a high end fashion store in the Distillery District, sells designer jeans, sneakers, shirts and outerwear for men and women.
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Amazing that the co-owner can be just so rude and has no tactic with people at all. He is talking to people who are ready to spend over $200 on a pair of Jeans. I bought a pair of Jeans and needed to change it to a size bigger and he would not do it at all. Even worst he had it in stock! Now I am stuck with a pair of Jeans and straight to garbage! NEVER EVER AGAIN!
Unfortunately this person has not devulged either the jeans were bought on sale and were informed at the time of purchase they were final sale or the jeans had been worn and we would not feel right selling a pre worn clothing article. Our return policy is very much in line with the other top small boutique stores in Toronto. We are very clear about our policy at the time of purchase. Unfortunately for some this is not good enough...
I just got off the phone with the co-owner inquiring about a pair of jeans and I was told that store policy dictates he can't tell me the price over the phone. I told him I'm in Korea, and I need to send a friend to pick up the jeans, so could he pleas give me a ballpark figure at least. His response, "I don't care if you're in Alaska, I can't tell you."
Hey genius, do you realize that Korea is farther from your shop than Alaska? Great professional service, I'm going to Over the Rainbow.
I had the worst experience of my shopping-life here. The owner was beyond rude when I tried to exchange a garment that was ripped when I bought it. Its too bad that a store with such lovely clothing has such a terrible customer service approach. I will never go back, and that is too bad.
I can't believe this store still has customers.
This past weekend there was a mandatory donation policy, if you didn't have a CASH donation you weren't allowed in.
Great policy for a hot day!
I had a mere hour without my kids in order to shop, had my credit cards but no cash. They would not let me in!
Owner (who sounds like an arrogant a$$) repoied via email that they like to "challenge" customers - get a grasp on reality. Customers are your lifeblood, if your asking for help in supporting charity, do it at the checkouts, not the front door!
Your a shop, not a gallery!
I recently purchased an over-sized fashion/photo book at Lileo (along with a few other items). The price was CLEARLY marked at $238 CAD, altough I was charged $285 CAD (a 20% difference). When I questioned the staff, I was told that I was charged the price in the store's computer (and given the inferred "too bad, we're closing for the day"). I contacted the store's co-owner the next day and was told she'd look into it immediately. That was a month ago, and after repeated attempts to contact the owner, I've had no replies or attempts at resolution.
This shows Lileo's blantant disregard for consumer pricing legislation and complete lack of customer service.
I will never shop there again and I urge others to do the same. There are lots of retailers who want and appreciate your business. SHOP ELSEWHERE !!!!!!!
Im visiting the distillerydistrict for shopping tomorow but that store, Lileo which is one of the shops there, must be really bad in service. After looking at some feedbacks here, Im not going there hahah..
Owner and buyer of Lileo if we have affended anyone please do not be shy I would love to treat you to a delicous protein shake. Lileo is my passion people come first. I am honoured to be not only in the Distillery but to have each of you shop in my store. Thank you for making my dream and passion come true. xoxo Arlene Pastor
wow, it only took 2 years for this store to respond to all the customer complaints???
their business must be suffering. how can they afford to give away hundreds of protein shakes?
For the poor service they provide, they're waaay too overpriced. If you love Current/Elliott as much as I do, I recommend that you shop online @ shopbop.com (+ free shipping) for reasonably priced designer jeans. Lileo's Current Elliott stock is amazingly overpriced, even when they're on sale. I bought a pair of Current/Elliott's for $376 and another pair on sale for over $200! To avoid ridiculous prices at Lileo, please visit Shopbop.com!
Whoever runs their twitter account is quite the douche as well.
OMG i went to the distillery for a class photography trip and took a look in Lileo luv their clothing beautiful everything I want but like all of you guys said how can anyone shop in that place way to overpriced for a graphic simple simple tee 300 or more and their jackets a grand give me a break also the store owner a douche bag poor customer service all i have to say the that place will always be in business cuzz there stuff are great but never will that owner have a smile or a bye, thank u from a customer for all i know he needs to get laid.
I used to work at this store and I tell you 2 things: first - if you don't have the money - go and waste your time at Yorkdale Mall. Count your time spent on shopping in a mall and money spent on junk food in food-court - after a long search with all the noise and crowds. And you will see another $100 of your labor right there! Second - yes $300 for a tee - is over-priced. But who said it was made for you? Who said Mercedes is for you? Who said $700 Iphone is for you? Reasonable? But you want one, aren't you? So don't be pissed of about it. Just walk away with no anger...Service? Most of the fashion boutiques won't do refunds, especially on sale. Common - that's what sale is about! (unless you are buying mass-market Canadian Tire products from China) Store credits - yes. But why no refunds on regular items? Because there are too many fashion photographers abusing stores by buying clothes for a photo-shoot and returning it next day and this is extra labor to serve such a customer + garment wear. And this is just an example! So don't be spoiled - nobody gonna lick your ass for your money - YOU are the one, who hooked on fashion and wants to look cool in front of your friends by putting fancy clothes and having a cool cell-phone. Think about it and spend your time wisely.