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Galleries

Pikto Gallery

Posted by Staff / Posted on October 17, 2007

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Pikto Gallery has a small exhibition space that complements its suite of services geared toward photography professionals including studio space and lab services.

Discussion

17 Comments

angry at pikto / December 17, 2007 at 12:56 pm
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they colour corrected my beautiful photos and ruined them. owner didn't return my calls.
/ July 29, 2008 at 04:01 pm
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Troll
jay / October 29, 2008 at 02:23 pm
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I love Pikto, the staff are polite and know their stuff. They all seem to have a degree in photography and are practicing photographers or artists. The gallery also shows a diverse range of photographic work which is nice to see in this town. The openings are fun. Thumbs up from me.
Unsatisfied / April 1, 2009 at 11:18 am
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We did a comparison between Blurb + Pikto. We received both books through the mail. When the Pikto book arrived it wasn't packed properly. Because of this the cover of the book was damaged and the corners of the pages were already distressed. When looking at the the 2 books next to each other we noticed that the printing on the Pikto book was blotchy. When we called the company about the damages and printing they were rude and denied that it was their fault. They refused to give us a refund and didn't even offer to reprint the book. Terrible customer service. We are stuck with a book that isn't acceptable to show and we had to pay for it. It is ridiculous! We will never recommend this company to anyone. Blurb is much better and the customer support is 100% better.
replying to a comment from Unsatisfied / April 15, 2009 at 09:04 pm
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Strange. My experience was wonderful and the book was created with ease ( using their software).
My calls about due times were returned immediately, the book arrived in a perfect case and properly wrapped. I guess if you had a problem with their customer service you probably were at fault in the first place. Perhaps you were rude and your book design and files were not prepared properly according to their specs. Whenever I go there they are very friendly and accommodating, the atmosphere is relaxed and there are always interesting photographs on display.
replying to a comment from / April 16, 2009 at 12:56 pm
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I find it strange too. I would have thought they would have at least offer us a reprint....our files very fine as we got the identical book printed at Blurb.com....it's very disappointing....I feel that if our experience had been one that was in person, face to face, it would have been handled in a better manner.
Althea replying to a comment from / July 10, 2009 at 06:36 pm
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Hmm... Did you try and contacting the Book Department directly? I found them very helpful when I had some concerns. Sometimes talking to the right department can make a difference.
anonymous / July 21, 2009 at 10:02 pm
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stay away from this company. see bad reviews and complaints about pikto on another site

By: EDDY2009
I Also have had Problems with PIKTO
Find some of there staff snotty and rude especially at the counter.
They send there large metallic prints out. So you might as well get them printed outside. Numerous times I gave them a chance and they always messed up the prints
that were to there profile. They profiled them twice.
I have also seen customers in there the same time complaining about there book they got back.


PIKTO BAD PRINTS BAD EXPERIENCE July 8, 2009
By: 090990A

have similar bad experience with this company.large photo prints
poor colour and refuse to reprint.find out afterwards that they
are only sending out print orders to an undisclosed printhosue.
they should have informed customers on their web site about their "farming out". learn my lesson and would never go back.
see complaints about problems with their photo-book orders,
may be they are "farming out" those as well !!


you certainly do not want to waste your money there!!!


dissatisfied replying to a comment from angry at pikto / November 9, 2009 at 02:27 pm
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Pikto sounds good on paper. My experience so far; Charged $45USD for expedited shipping that took 2 weeks to the US, wouldn't even consider crediting me for the delay. Pikto book dept. sent instructions for printing book pages, I followed them, Pikto then decided to blow it off and delayed, delayed, delayed. Very unprofessional, spotty communications, seems nobody is managing the business, inconsistent stories on delays and lacks any real customer service, takes no responsibility for errors, period. On the positive side; they seem to have nice print paper, but they told me that would be changing, (AFTER THEY PROOFED MY WORK!), I would recommend Chris Hickman at SharedInk.com. Very professional outfit with great communication and good turnaround. Sharedink didn't give me a runaround, reprinted a book and shipped replacement immediately for printing flaws.
RIPOFFED CUSTOMER / March 3, 2010 at 11:04 pm
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RIPOFF REPORT POSTED JAN 16/2010 BY ONE VERY DISTRESSED CUSTOMER WHO WASTED
MONEY, SUFFERED TERRIBLE CUSTOMER SERVICE AND TOLD HIS STORY
LINK http://www.ripoffreport.com/book-publishers/pikto-inc/pikto-inc-pikto-books-paid-p-977e2.htm

B.S. Websites and glowing compliments by friends and associates on the internet can be very misleading and unfortunately costly to others who got scammed

We as consumers should take responsibility and spread the word to alert others not to fall
for the same traps and allow this sort of unethical company to continue to stay in business

PLEASE SPREAD THE WORD - DO NOT USE PIKTO IN THE DISTILLERY DISTRICT




frustrated with pikto / September 19, 2010 at 09:33 am
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Oh, how I wished I had read these before submitting my photobook nearly 3 weeks ago (still have yet to receive it, naturally). i appreciated that pikto allowed me to submit an indesign file as i prefer to design my own books, but clearly it was the wrong move as they have NO CLUE how to handle indesign files. i just pray that my books come out right.

further to that, i have had horrible customer service, no acknowledgment of their mistakes, and pissed off clients because it's taken nearly 3 weeks for their books to arrive.

i'll honestly never use pikto again. with all of the options out there, why waste your time with a company that clearly doesn't care about you?

so frustrated
FRUSTRATED / September 28, 2010 at 02:44 pm
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After paying top dollar, and sending back the first large scale print, the re-print STILL HAD IMPERFECTIONS! = NOT TOP QUALITY!!!!!!!!!!!!!!!!
Marcela / April 14, 2011 at 02:24 pm
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My name is Marcela, and I am the manager of the Photobook department. I am terribly sorry for those individuals whom have not had the best of experiences with Pikto.

As a company we have thousands of extremely satisfied customers from top photographers printing high quality art books to family's just wanting to share memories. We always strive to do our best to extend the highest level of customer service to everyone. And we always try to accomadate customer's special requests and tight timelines.

I challenge you to try us again!
Marcela
Photographer101 / April 1, 2012 at 12:39 am
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I went there today for a photography assigment to do a critic on one of the photos and when I got there I see that it's not a gallery anymore,but a desginers place instend? Did you guys move some where?
Ron / August 9, 2012 at 10:08 am
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Photographer101, I was there this week. I drop in from time to time and aside from different art on the walls, they look pretty much as they always have.

I signed up for a class near the end of the month, so we will see how that goes. I have not tried their print services, yet.
Jason replying to a comment from Photographer101 / February 20, 2013 at 12:23 pm
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To all those who have questions for any business, such as Pikto. Why don't you contact them directly, instead of posting on this blog.
Aviane Birth Control Review / March 12, 2013 at 06:23 pm
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This is a topic that is close to my heart... Take care! Where are your contact details
though?

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