blogTO Recent Comments: Canadian Mobile Phone Companies Violate their Customers

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Timbit

Tue, 24 Jul 2007 15:33:57 PDT

I'm considering filing a class-action law suit against BELL and need some input from anyone who uses a Bell cellphone. The thing is this: BELL has a $7 Mobile Browser fee which in some cases (depending on the plan/package) may be a "hidden" fee. That is, it's not disclosed on the monthly bill you receive from them and, if and when it is (i.e. if you have one of those special packages and receive a paper bill), its purpose/raison d'etre is not explained anywhere. Only after speaking with a CSR did I come to know that this charge is applied to anyone with a Mobile browser on their cellphones, regardless of use. As it turns out, this charge is not "mandatory" (unlike the infamous "service access fee") and can be reversed upon request from the customer if he/she wishes to do so. I don't use my mobile browser AND I was never informed by Bell of this charge or what exactly it covers. In fact, I just found out about it after almost 3 years of being a BELL customer and only got to know about it after receiving my past 3 bills which do include detailed charges (because I changed my plan). It so happens that this alleatory fee smacks of a deliberate attempt by Bell to illegally profit from their customers' disinformation, which Bell itself promotes by hiding this fee or omitting any explanation as to what it consists of. If you have been charged this fee in the past or know of anyone who has, please post a reply. I'd like to hear from people who are in the same situation as me, and who'd like to bring Bell's abusive, absurd practice of charging for a mobile browser to an end. I'm fed up of being lied to and robbed by Bell and other such carriers in Canada. I'd take the easy road and simply cancel my service with Bell, but they want me to pay them a $400 ETF (early termination fee) on top of the monthly bill. This is just outrageous and unacceptable.

Timbit

Tue, 24 Jul 2007 15:32:15 PDT

terrence

Tue, 03 Jul 2007 04:53:26 PDT

in the question about ripping people off with them phones i to was ripped of i used my browser 2 times and downloaded 2 ringtones it cost me $66 and when i got the bill i called fido and they said i was on there alot i asked wat times of the day or nites was i on there she then started saying the times and there was times on there that i was working and my phone was home plus i said i cant be working and on phone browser at the same time and my phone was home i said she said i was on there so no matter wat u say to them your always wrong and they are always the thiefts and you wrong wat cane you do

sc

Sat, 23 Jun 2007 00:21:01 PDT

It is CRIMINAL OR RATHER IT Should be criminal that pay as you go lose their paid for minutes if they haven't been used.What kind of crap is that?????? It's time we got serious and refused to allow it anylonger

sc

Sat, 23 Jun 2007 00:20:51 PDT

sc

Sat, 23 Jun 2007 00:20:51 PDT

igor

Wed, 02 May 2007 01:47:39 PDT

Yea, data fees in Canada are outrageous. Consider this: when I lived in the USA, I had a T-Mobile plan with 600 min, free long-distance calls and roaming to/from anywhere in the US, free nights and weekends, unlimited EDGE data - $40/month. Guess what Fido/Rodgers charge for a comparable plan? The real problem here is not the backward management, bandwidth problems or lack of investment -- there simply isn't any market competition. There is only one serious GSM provider here (Rodgers and Fido are the same company). Your government has let telcom consolidate and unionize, and we're all getting screwed. No end in sight!

Jpc123

Sat, 21 Apr 2007 02:09:13 PDT

I use bell with unlimited mobile browser for $5 a month and opera mini if they could figure out how to fix their damn text messaging it wouldn't be so bad

chephy

Sat, 14 Apr 2007 22:49:12 PDT

Internet over cell phone? Not at these kind of prices! Utterly ridiculous! Honestly, though, I am more concerned with finding decently-priced plans for plain ole phone calls. I'm by no means a luddite, but I do not understand the need to have a phone with internet access and picture-taking capabilities and all those other gimmicks that do not really work anyway. Cell phones take crappy pictures and provide crappy internet access. I use the most basic Nokia model I could find and use it to make phone calls, plain and simple. That's what phones are for.

sookie

Wed, 11 Apr 2007 12:32:30 PDT

In the entertainment industry for the past couple years execs were all over the idea of mobisodes - condensed episodes (read trailers) for your mobile phone, so I was sent out to do some research for the TV company I worked for. Even though everyone was talking about this being the next big thing, cell phone companies included, I couldn't find one person who had actually watched a mobisode on their phone, or a cell phone company who could show me how well the service worked. When I got a data-transmission charge one month for $150 for a ring tone download using my new cell phone's browser option I knew why. Who's gonna pay that kind of money to watch a one-two minute episode?

Diane

Wed, 11 Apr 2007 09:18:47 PDT

I tried Virgin, and it was the best deal going -- until they started systematically raising their rates to edge closer to Bell's and Rogers'. Then Virgin's credit card authentication system crashed, so I could no longer refill my minutes, and instead of accepting blame for their mistake accused me of trying to scam them with phony credit card numbers! I dumped Virgin and, FYI, I'm still using that credit card everywhere else with no trouble.

John

Tue, 10 Apr 2007 19:30:27 PDT

My friends in Myrtle Beach have unlimited plans , they dont own a home phone . Not only that they can call across the USA but no long distance . Im tired of getting humped at the pumps and my cell bill Bell keeps sending fancy "comeback to us" postcards F*** YOU Bell jp

brokenengine

Tue, 10 Apr 2007 17:58:21 PDT

Heh I understand the frustration, believe me. Try being the guy that gets 40 of these calls a day, and documents them, and shows their manager "Hey, we would do a lot more business if we had realistic Price Plans", and everyone goes "Hmm, interesting, lets feed that to Marketing", and you feel all pleased with yourself, and then...nothing. But thats not because the corp is evil. It's because it's a corporation, which by definition is a short sighted, navel gazing, narcissistic entity.

Jerrold

Tue, 10 Apr 2007 17:32:01 PDT

"I sincerely don't think Rogers is trying to figure out how to SCREW their customers" No, they've clearly already figured it out and are already screwing us!

brokenengine

Tue, 10 Apr 2007 17:22:18 PDT

Ahem... Okay. I work for Rogers. And I actually USED to work in the Data Department. For us, net usage without a data plan is $.05/kb = $50/MB, not per 100kb. If bell is charing $50 per 100kb, thats ridiculous. Hell, $50/mb is ridiculous, I agree. I was one fo the front line reps that constantly was pleading to have the data plans change to reflect the world we live in, not the world our executives grew up in. I think the problem is twofold, and this is only my opinion: They don't understand the current zeitgeist and how technology is being used. They figure $5 for 75kb is TOTALLY enough for the average cell user. But the new browsers are much more capable than the ones from even a couple of years ago. They are a corporation, and they ARE a business, but I sincerely don't think Rogers is trying to figure out how to SCREW their customers. They just don't understand that those Price Plans are unrealistic, and until people start leaving in droves to convince them otherwise, they're not likely to change. The second is the infrastructure. I believe I've heard whispers that, if we WERE to offer an unlimited plan again, the estimated usage would kill the system. Again, this is hearsay, I don't have the actual specs. I say "again", because Rogers USED to have Unlimited plans, 3 or 4 years ago. Then they became "unlimited", with the quotes attached on your contract, with a fine print saying that $.007 would be charged per additional kb over 100M. Then they got rid of them altogether. But still, if you want your iPhone, or whatever new shiny piece of technology comes down the pike, and you want to be the elite hipster that has it first, well, Welcome To Rogers, how can I help you?

Kate

Tue, 10 Apr 2007 16:00:03 PDT

Loving my Virgin phone right now. Coming from the UK (where mobile phone useage isn't charged at an ass stupid rate) Virgin just seemed to make the most sense as it fit the no hidden charges, most UK-like model. Why should I pay for voicemail? It's just stupid. I used to have a Rogers phone and every month my supposed $25 monthly plan would come it at something like 30-50 bucks. It's the hidden charges I really resent and mobile phone companies, along with banks in Canada really seem to know how to shaft you with them.

Ryan C.

Tue, 10 Apr 2007 15:57:00 PDT

The wife is actually gonna go to the 7/11 pay as you go plan soon. WHAT?!?! 7/11 phone plan?? It's actually pretty good. Great rates, comparable/better than Virgin, and the phone cards last 365 days, not 30.