Fashion Stores
Felichia Bridal
Felichia Bridal is an upscale bridal shop that sells wedding gowns, bridal dresses, and evening wear. Their College West location is by appointment only. Gowns and dresses range in price anywhere from $1500 to $4000.
The city tower as the fog lifts on Front St.
By Jerrold Litwinenko.
Thursday, May 23, 2013
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Mostly Cloudy 10°C
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Other Cities: Montreal
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The customer service experience was not fantastic at all. However, this could possibly be a difference in culture i.e. expectations, etc. Whether or not that matters to you, I did get a beautiful dress from it but I don't know if I would recommend this place to my friends.
My experience started where my consultant, Daniel gave me a questionnaire and asked me where my venue was. It was promising when he was giving me advice on what type of dresses would suit my venue and he was right about the ones he chose for me which fit the style of my venue. Also, he promised me 10% off the dress I chose, and kept his promise once I made my decision to purchase the dress there 3 weeks later. However, him and another consultant were not very friendly, which was a very different experience from other bridal shops I've been to.
However, once I paid my despot, my customer experience just got worse. I went back to the shop to try on the dress to take pictures so I can shop for accessories and overall, the experience was not so great. He told me the time I chose worked for him but when I arrived the store was packed. He was running around and looked stressed and while I tried on the dress with my friend helping me, he turns around and told me off stating that my issues will have to wait as he helps other brides. I didn't even say a word to him but basically wanted to be out of there as soon as possible. My friend and I just basically ignored him and left the store.
Once I got my dress, I didn't want to risk getting my alterations done here. Again, this could be an unlucky experience on my part, but while you're in the midst of all the wedding planning you really don't need any negative experience if you can help it. So my advice is come here at your own risk. There was a review from Laura, where she stated that she was disappointed that her experience wasn't more positive when it could be. That's pretty much how I felt.