Fashion Stores
Ella + Elliot
Ella + Elliot stocks imaginative, stylish nursery furniture with European flair. The store is curated almost like a gallery and is the exclusive Canadian seller for a number of different lines. The cribs and changing tables are sleek and sophisticated and not at all babyish.
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Either these ladies are exaggerating, or... just trying to make the store look bad?
I just discovered this web. and to tell you the truth your comment worries me . Thanks
As for the other comments. I loved the store, the look, the products and was fine with the prices and they were always lovely to me before we had a problem. It was when we had a problem that we sought to rectify that they were a bit rude and unresponsive for days.
I am not exaggerating, nor just out to make the store look bad. I shopped at this store, happily many times before. Bought my Bugaboo there, bought most of my baby shower gifts there and recommended people stop by and check it out (I probably have rated it online very positively in the past). All was good, until I had an issue and they dealt with it so very poorly (I haven't even said half of it, it was really a bad experience) and that has changed my perspective on this store. I learned that the true test of a quality store is not when you are happily giving them money for their products and service, it's easy to be nice and responsive then, but how they deal with a customer, when things hit a bump. They failed...big time.
If you have enjoyed the store (which you don't say at all) - great! That's your opinion and you are free to share it, I have not said anything about you exaggerating your experience, or that you are out to make the store look "good" - so please refrain from trying to cast my comments in any other light, other than a my experience which I have every right to share.
Thanks
I have read some of these comments, and I just think that people are being really hard on the store. By looking at the website, you know what the items cost, so going into the store, it should NOT be a huge shock.
I hope that people realize everyone is bound to have a different experience and just know that I am/was one very HAPPY customer!!!!
We asked about a stroller (being 7 mts pregnant I would concider myself a good potential customer).
My husband got interrupted by the girl SITTING DOWN behind the counter. Apparently she had something more important to talk to her co-worker about than to even hear his whole question out. She did not bother to stand up (she might have been legless, i couldnt tell) during our whole conversation.
She was clueless about the products and would not assist with finding out answers she herself did not know the answer to.
We to bought our Stokke stroller, stokke carrycot, changing table, crib and carseat at other stores where we could get the help we wanted. After trying two times I gave up!
Reading some of the comments above makes me think someone might be one of the snotty girls from the store trying to save a rep.
If I were the owner of this store i would be mortified. My tip would be to invest in a sales & service workshop for all employees!!
I had the money to spend, and they are now in your competitors pocket!
After reading the comments above I would consider replacing a few of the employees! It would be such a great store if the quality of the staff could be the same as the product.
I got zero service. When I was in the there I was the ONLY client and there were at least 2 people on the floor and another 3 working on computers upstairs.
Everything was overpriced and the one item I was looking for was was not even available for purchase.. I was sent home with a couple of websites to browse on my own and was told to get back to them and the item would take "only 6 weeks" once I ordered and paid upfront. With this kind of service I figure I might as well just shop online!
I recieved a gift certificate for this store as a baby shower gift. So, I was excited to shop at this boutique baby store. However from the moment I set my feet in the store, there was an overwhelming stench of snob in the air. I was excited to see that the store carried a $150.00 brand name changing pad that I wanted so I ordered it. When I ordered it, I was originally told it would arrive in 7-10 business days. When I called 10 days later to see if it had arrived, I was answered with total rudeness. The sales girl asked for my number and I wqas told that I would be called when it arrived with no apology. And that it would be another week. I waited another 10 days and still no call, so I decided to recall. Again I was told that someone would call me when it would be in and still no apology for my inconvenience. This went on for 7 weeks when finally I recieved the call. I was not given an apology for the extremely lengthy delay nor was offered a discount. I would have never waited so long however I was given a gift certificate and was forced to do business with these people. I will never shop there again nor reccomend this place to any one of my friends.
The service staff were all rude. I would like to share this with everyone who reads this review. And my money will definately be spent elsewhere