Fashion Stores
Diaper-Eez
Diaper-Eez is a cloth-diapering mecca in Bloor West Village. The store stocks a wide variety of different styles of cloth diapers, as well as nursing bras and accessories, stylish diaper bags and environmentally-conscious toys, clothes, hats and baby carriers. The staff here can teach a wannabe cloth diaper user everything there is to know.
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CON: the sales staff.
EXPERIENCE: I visited today to see if they carried items besides diapers and to my happy surprise they did! However, I was looking for a specific baby carrier - a cloth/cotton (pref. organic) 2-shoulder similar to the Mama Kangaroo ones I'd seen online. They happened to have 3 brands ($84 and up), including an organic one.
A Sales Lady came to "assist" me and asked what I was looking for. I told her the above, 2-shoulder cloth carrier. So, instead of showing or letting me try out the THREE brands of the baby carrier I'm looking for, she decides to shows me a sling. I let her know I've tried the sling and am not interested in it.
She continues to model the sling for me, then asks what baby carrier I have already. I say a "Baby Bjorn" but again, I'm looking for a cloth carrier. So now does she show me the 3 different brands they carry? Or talk to me about the kind I'm looking for? Nope. Now she moves on to model and talk about the ERGO baby carrier - very similar looking to the Bjorn! I remind her I have a Bjorn, I'm familiar with the Bjorn, i'm HAPPY with the Bjorn but am looking for a softer carrier for my sons first weeks (I'm 35 wks and counting!).
Now I just go pick up and look at the different brands of the kind carrier I'm looking for. Now will she help me and tell me the pros of each brand? No. Instead she tells me how the one I'm holding (that they are selling for $110!) is not so great because of "this" reason.
Um...why sell a product, for over $100!!!, if you think it's crap??
Anyway, the story goes on, but it ends with me not buying any carrier from them and no intention of returning to their store. Which is a shame, because they do have a good selection...just be prepared to be TOLD what you want.
1. there's three sides to every story
2. did you approach the stores owner before hand to give her your two cents?
Five paragraphs about your 'lousy' experience? Sounds like you there might be more to this than you're letting on?
I also had another experience.. my husband went to ask about diaper covers we bought that completely soaked through with every diaper change... we used them for a couple of months with my daughter and literally they soaked through with each pee... soaking clothes as well.. we used them anyway.. now my son was born and i decided to do some research as to what I can do about this... turns out these covers are water diapers... no wonder they soak through.. so we felt like we had been ripped off and went back to try to get an exchange or at least a discount on new covers... Susan from the store acted all nice to my husband.. apparently the covers are "breathable".. anyway, ended up just buying another product at a discount price which my husband paid for and forgot at the store.. since we live a bit of a distance away i asked a friend of mine to pick it up for me since she lives right there and was due to visit in a few days... so she did and Susan VERY unprofessionally proceeded to whine and complain to my friend about how we were trying to use them and rip them off for covers that were bought two years ago.. etc etc... my friend was shocked at her unprofessionalism... she said it didnt matter because we werent regular customers... little did she know we are regulars.. i'm the one that normally goes to the store and have spent lots there.. and have recomended the store to others.. needless to say, I will stop buying there, no longer recommend the place and spread my story...
.....oh....kay
My experience is as posted. I did make a purchase that day of smaller items. I would've bought a big ticket item if the sales lady had listened to what I was looking to purchase. She didn't, so I purchased the carrier I was looking for elsewhere.
And I stick with my overall review. They have great selection of cloth diapers and all the accessories, baby carriers, toys and many other items. However, in my experience the sales lady did not listen to me when I told her what I was looking for.
I suppose I could've spoken to a manager, but my original experience would still be the same story. I like shopping in stores that have great items and staff. I shouldn't need to have to talk to sales staff, be shown items I'm not interested in and then have to speak to their managers to make a simple purchase!
I loved it and can't wait to go back for more.
Went back later to order and they were short 4 of the cloth diapers I wanted, so they offered to mail them no charge when they arrived. :)
i have vowed never to go back there and am so happy that baby on the hip and planet kid also carry cloth diapers !
The store is owed by a woman named Susan - I'm one of her suppliers
and I know she cares about you all, a hell of a lot more than you deserve.
Since your probably buying my product already from one of over twenty retailers
in Toronto, I think you should try on a pair of diapers yourselves, cuz you obviously need them as much as your little ones...
i bet not one of you has the guts to go to her like a grown up and tell her
to her face, what you'd say behind her back.
Gutless wonders (Margret, disappointed (real gutless), Maya, & Victoria)
from one mother and customer thanks ladies for looking out, don't listen to that dick of chris.
2nd: you're not fixing a problem if you're not prepared to consult with the problems source/directing mind, namely Susan
3rd: not using your own name is cowardly - it's not like anyone knows or cares about you anyway
finally: calling me a dick makes you no better than me calling you gutless
How are you in particular, 'smartshopper' fixing a damn thing?!
MY SENTENCE ARE MESSED UP BECAUSE I HAVE BEEN AN ESL STUDENT FOR 7 YEARS LOLOLOLOLOLOLO
MY LOGIC IS MESSED UP BECAUSE OF DICK LIKE YOU. DICK PERSON ONLY UNDERSTAND MESSED UP LOGIC SO I WAS TALKING YOUR LANGUAGELOLOLOLOL
2nd: you're not fixing a problem if you're not prepared to consult with the problems source/directing mind, namely Susan
SUSAN IS NOT THE ONE CALLING CUSTOMER NAMES, YOU ARE.
YOU ARE TALKING FOR SUSAN THEREFORE YOU GO AND TELL SUSAN THE PROBLEM.
3rd: not using your own name is cowardly - it's not like anyone knows or cares about you anyway
I AM COWARD OR SCAR BECAUSE YOU COULD BE SICK KILLER.
ALSO YOU CARE ENOUGHT TO RESPOND WITHIN 1HOURS.
finally: calling me a dick makes you no better than me calling you gutless
I AM BETTER THEN YOU BECAUSE I ONLY CALL NAMES DICK LIKE YOU WHO BULLIES INNOCENT PEOPLE
How are you in particular, 'smartshopper' fixing a damn thing?!
I AM FIXING THE PROBLEM BY NOT BUYING ANYTHING THRE. I WILL ALSO TELL OTHER MOMS HOW DIAPER-EEZ HAVE BAD SERVICE.LOLOLOLO
I DO CARE THE STORE PROBLEM BUT YOU DO SO FIX IT.
P.S THIS WILL BE MY LAST POSTING DICKLOLOLOLOLOL
GET A LIFE AND STOP TELLING PEOPLE WHAT TO DO.
LOLOL
I am a mother of 3 ( a 3 year old and 2 6 month old twins)
My husband and I moved to the city a year ago to be with family and friends and when I asked my girlfriend for a great kids store... diaper eez is where she sent me.
Both my husband and I have owned our own businesses. My personal work background is in retail and I have to agree with Chris. Although I understand as a mother and a customer the frustration of bad customer service, the experience of being on the receiving end of customer feedback is all too familiar. I have been to diaper eez, I was met with cordial and pleasant staff and although I didn't buy anything my friend spent $200 and was happy to do so.
Owning a business isn't an easy thing to do, and although you make every effort to read your customers mind and provide them with both the products they desire at prices they can afford as well as a pleasant shopping experience... its difficult to make everyone 100% happy 100% of the time.
If your not happy with the service you receive in any store, and if you genuinely care to provide constructive criticism then show the business owner respect by delivering your comment in person at the time of issue. Every business owner cares about their customers first and foremost, if your not happy.... let "Susan" know... that is how she can solve the problem and make sure that your satisfied. Although it can be easy to take the approach that the customer is always right, Chris is right that there are always 3 sides to every story and most of these issues sound like miscommunication. It happens, were all human and misunderstandings happen even with the best of intentions.
I don't know Susan, but if she is a businiess owner I can confidently say that her priority is your satisfaction, in the same way that your priority is your satisfaction. Whatever customer or salesperson can do to ensure clear communication is only going to benefit both parties.
What I'm saying is... the sales person is on your side so don't be so critical and give up on your local business after a bad experience. Give them your two cents, don't complain online and discourage future business... there is no chance for improvement then.
Anyway, Rant over.... babies crying.
R
'no chance for improvement'? if she's any kind of business owner she'd be monitoring this forum, and all forums that provide DIRECT customer feedback. In fact, I would like to see her respond too! Definitely NOT 'behind her back' to post comments on a public forum!
can't wait to visit this store and see for myself!