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Fashion Stores

Change

Posted by Catherine / Posted on October 24, 2008

ChangeScandinavian lingerie mogul Change has opened their own storefront on Queen St W at John. Featuring classy, simply elegant designs (plus, the company managed to secure www.change.com, how impressive is that).

Discussion

30 Comments

Leanne / March 18, 2009 at 07:38 pm
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I would not recommend this boutique. The customer service is poor, and I was fitted improperly for 3 bras that I spend nearly $300 on. When asking what they could do to compensate for this I was treated very poorly and told that there was nothing wrong with the fit of the bras, when I was clearly told 2 days previous from another employee of the store that the bras were "not fitting right at all", and they should never have been sold to me that way.
anon / August 7, 2009 at 11:03 am
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goo to know
anon / August 14, 2009 at 11:46 am
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i have to agree. the bras i bought from here don't fit very well at all. you're much better off going to a boutique that carries a variety of brands.
mary replying to a comment from anon / September 28, 2009 at 07:56 am
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It's a shame because I had such a great service and I never been so confortable in my bras!! I recommmand you give an other try...
Minnie / January 27, 2010 at 10:13 pm
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I have noticed when shopping for bras, it might not be the bra since they are made in a high volume. I would suggest trying again you can't blame it on that one day visit. you would have to basically visit the store multiple times before you can really determie if the store is on the do not shop list
Kelly replying to a comment from Minnie / March 31, 2010 at 07:21 pm
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I disagree, Minnie. If a store screws up once, especially in a phenomenal way, Why would I go back and waste my hard-earned money or time to have them disappoint me again. Businesses aren't people but they need to be able treat people appropriately.
Erin / April 16, 2010 at 11:16 pm
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I think the store is wonderful. I love the way their bras fit and have had great service from the staff every time I have shopped in one of their stores. I will definitely be buying my bras from them in the future.
nikki / May 5, 2010 at 02:13 pm
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how do you buy 3 bras that don't fit and blame the salesperson?
Liddy / October 7, 2010 at 12:19 am
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I had a fitting done here and the salesperson recommended a switch into smaller bra sizes and I acquiesced. However, when I explained to her that the recommended sizes were making it difficult for me to inhale fully, she dismissed my comments and tried to reassure me that this was a professional fitting. After this experience and upon hearing similar comments from others about fittings at Change, I will not be trusting the sales marketing of this company.
Anon / November 9, 2010 at 11:14 pm
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I've had nothing but positive experiences when shopping at their stores, and that includes three different locations around Toronto including the Queen St store. I've purchased a number of their bras over the last few years and am very happy with how all of them fit. Add to that the fact that all of the staff I have dealt with have been friendly and helpful and I have no reservations at all about recommending this chain to anyone.
madelyn / December 12, 2010 at 03:03 am
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I absolutely, 1005 disagree. I got great service, and they were basically the bra police. They would not let me buy the wrong size bra, even if I wanted to. They're the ones who showed me how to tell if a bra is fitted properly, and I'm much more comfortable and supported now that I know.
If you knew the bras were ill-fitting, why did you leave the store? little bit mystified by that one. After shopping in a few specialty stores, you should be able to tell the correct fit. I also appreciate that Change's bra's are waaaaay more economical than comparable shops in town. $30-50 a bra as opposed to $100? Yes ma'am.
April / June 8, 2011 at 06:12 pm
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I have gone into this shop twice now, have not purchased anything and have decided I don't want to. Recently I went in to look and was treated poorly by not one but two sales people! I asked if they had another size and the woman just blatantly said "no" and walked away, and than when I asked another woman when they were closing she barked "10 minutes!" at me.

I'm sorry but I work in retail too and I definitely didn't deserve that hostility. What's worse is I wasn't looking for a bra, didn't need a fitting or any very specific help. I just wanted another size of underwear!

I won't be back.
Emily / June 10, 2011 at 01:04 pm
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I have to agree with the other people on this thread saying they had bad customer service. They weren't overly helpful when I went in to buy my bras, but worse, when the next day I realized they had charged me the wrong amount for them (about $10 over the ticket price), they REFUSED to give me the difference in money back saying the price they scan in at is the correct price, not the TICKET PRICE. That's a REALLY BAD business practice, I can't even believe it would be legal. I'm really bummed because I was so excited to find bras in my size and thought I would for sure become a repeat customer, but they ruined that for me.
Candace / June 14, 2011 at 05:34 pm
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I have had great service there. When ever I am in Toronto I always stop in and pick up a bra...or two. I have even sent my mom who was having difficutly finding bras that fit her and she thought were "pretty" too. She came home from her trip with three lovely, well fitting bras. It sucks for those who have had poor service but I must say that I am looking forward to the next time I can stop in.
Kelly / June 26, 2011 at 11:38 pm
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I've noticed every time someone says anything bad about this store. Some person comes out of the blue and has a very vague refutation. That seems very coincidental to me.
Anon / July 31, 2011 at 11:58 pm
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I have to point out to everyone that has had bad "customer service", at Change or anywhere, sales people are not robots. You need to realize that sales people are human, and therefore have human emotions. Everyone has bad days. I would also like to point out that people who work retail get abused almost daily for things they have no control over, ie, the scanned prices vs. the tag price. Things get tagged wrong, people make mistakes, and if the rule within the company is that what is is scanned in as is the correct price, then thats the rule. And quite honestly, blaming someone who gets paid 10 bucks an hour for something someone in Denmark came up with is ridiculous. The fit thing is tricky. Women in North America have been lied to for quite some time. Victorias Secret is a total sham. Making the back size larger to make the cup fit is a completely backwards way of thinking. My suggestion to everyone is to shop around, go to the different "boutiques" and find a fitter who is honest and who you can work with, and go to them every time. We as women need to realize that this is much like a doctor, chiropractor, dentist etc. Our boobs deserve to be well supported not stuffed into ill fitting over padded cups, and all those expensive clothes you buy elsewhere deserve to be showcased properly with the proper undergarments. Treat bra shopping like you would a doctors appointment (just a much more fun one): ask questions, if the answers dont sound like common sense, work with someone else. If you find a fitter you are happy with at Change, great, their bras are much more sensibly priced. If you find a fitter you like somewhere else, wonderful. But remember one thing: these are your boobs. Understand that 95% of the support comes from the band. If it doesnt fit, snugly, its not worth even putting a bra on. Bra fitters all over this city deal with body issues on a daily basis from almost everyone who comes into the store, and everyone needs to understand that they are not the only person that fitter has had to help that day and is quite possibly fairly beaten up from their day of playing cheerleader as well as psychiatrist. I wish everyone luck in finding their "boob sister" in this city of amazing bra stores and women who work in them.
AtAnon replying to a comment from Anon / August 6, 2011 at 02:32 pm
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Spoken by someone who probably works there and didn't like the negative comments they received.
Anon replying to a comment from AtAnon / August 6, 2011 at 09:55 pm
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Clearly you didnt read everything I wrote then. I wasn't trying to sell Change or any other store in this city. Try to think about the negative things you put out for everyone to read before you write them. I didn't realize you knew me personally, you must be a mind reader.
Davina / August 31, 2011 at 04:32 pm
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I have been to this store several times and have always received good service. I find the prices quite reasonable, especially since I need a size (30D) that isn't especially common. This past weekend, I took one of my girlfriends to Change for the first time and she found several beautiful bras that fit her extremely well (in a 32F, which is another hard to find size).

Item quality can occasionally be an issue. Before you buy a bra, make sure you feel the seams and sides carefully - sometimes they use very itchy laces or threads, which you might not notice when just trying on a bra, but will definitely notice when wearing it for extended periods of time. I also find the panties tend to be quite large, and are not invisible under clothing.

Also, you can return bras (though not panties) if you get them home and don't like the way they fit.
Alexandra / October 27, 2011 at 01:34 pm
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I am not trying to convince anyone of anything, I just want to give my feedback ;-).

I bought three bras from there all in one go, in a size that I would not normally have bought, and they all are great. They wash well and make the "girls" look perky. I had great customer service from the girl there, who convinced me to size up in my cup size - and she was right.

Then I went back and bought a bathing suit and had terrible customer service. The two girls working were too busy gossiping about how badly a manager at another Change store runs her store, that they couldn't be bothered to help me at all.

I ended up buying the bathing suit and it fits great - no thanks to them.

The products here are really great. Customer service quality will probably depend on who is working. It's like that in a lot of stores, so it's not really a big deal. The prices are very reasonable for a good quality product.
Diane / January 18, 2012 at 09:51 am
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I loved my experience at Change and would not hesitate to recommend them (I use the Oakville store. The difference in how I look and feel is beyond amazing.

Find a salesperson that knows how to fit you and it will make all the difference! (regardless of store-I just found Change to have great fitters an reasonable prices for the quality offered.
Katherine / February 18, 2012 at 10:02 pm
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I went into Change today at the Promade Mall and wanted to purchase some new bras. I normally wear Prima Donna, Lebjay, Chantelle etc., so am quite used to a properly fitted bra. I thought of giving this store and their bras a try. The sales clerks informed me that they close in 45 minutes and therefore if I wanted a bra to come back. Needless to say I won't bother going there or to any of their other stores. I will stick with my tried and true stores.
Anne / March 11, 2012 at 05:30 pm
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For the last few years, this has been the only place I buy bras. I'm a hard to find size, with a small band but very large cup, and I've found some really great, pretty, comfortable bras here. First time in my life, in fact, I've had sexy bras that were also supportive. They've lasted well, too (hand-washed only). These bras were all at least half the cost of other specialty bra stores (even better deal when they have sales). Nearly every time I've had good to exceptional service from the fitters. Only once did I encounter a sales clerk who didn't have the time for me, despite the place being empty. I don't think she lasted long there, and I certainly didn't write off the store because she wasn't good at her job. The rest of the staff I've encountered have not only been friendly and helpful, but they really knew their stuff - not only what size you should be wearing, but also what styles work best for your shape. I recommend this store to *every* woman I know who complains about not finding their size.
Misc. / March 18, 2012 at 05:51 pm
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I too have found their customer service to be lacking. I've been in there a few times hoping that it was an anomaly, but each time was quite disappointed with customer service that bordered on rude. This store also has very strange sizing compared to other brands when looking at the DD+ size range. They say they go up to a J, but this is really just a G or at best a GG in brands like Panache, Freya or Curvy Kate. Their backs also run on the big size. So for someone who needs small band sizes and big cups this store is a big disappointment. Since other bra stores are quite expensive, I usually order from a British website, with better prices and better sizes, and I'm definitely sticking with that!
Misc. / March 18, 2012 at 05:53 pm
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I forgot to add that the sales people a Change are also (on several occasions) unwilling to admit that they don't have a size to fit you. I'd understand if they don't have sizes to fit all but when a bra clearly doesn't fit, even if it's your biggest cup size, don't try to convince the customer it does!
38I / July 7, 2013 at 05:41 pm
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Just went to Change for the first time today. Good service, she kept bringing me bras....sometimes I don't want to try them all on...but I kept going, and the one I wasn't going to try on actually was the best fit...they had a special on...buy 5 fashion and all are 50% off...so I bought the coloured bras...they are all extremely comfortable. Used to buy Aubode, Chantelle bras, so this is a first for me. Change doesn't feel like quite the same quality and construction, but for the price its worth a try. I'll see how they stand up to wear and hand washing. Couldn't beleive I'm up to an I cup...oh well...
38I / July 7, 2013 at 05:45 pm
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Oh yes, and no one pressured me to take a bra that didn't fit as well, and my favourite fit was the same as the sales girl's pick. Just remember, some people like their chest to be up, round, with tight cleavage, some people want minimization, some want separation...so if you tell the sales person what you prefer, they can narrow down what you are looking for more quickly. If you don't know what you like better, ask for their opinion.
M / February 8, 2014 at 01:19 am
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over priced mediocre quality bras, that bend in weird places. Some sales people like to insist that something not your size , is your size. Then they hit you with "final sale". I saw on a website so many horrible reviews but some good ones too so I decided I'd give it a shot. Since I'd never had an experience with anything my actual size due big brand stores only carrying a small range of sizes, I believed the lady. Spent 134$ on bras that are worn out after one evening. what the actual fuck
Josie / May 6, 2014 at 05:48 pm
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The negative comments are the ones to pay attention to..since as Kelly wrote, the positive comments seem coincidental. Hard to trust those sometimes..not to say that some aren't valid and real. But I think you really get a feel from the negative comments. And customer service is so important. The comment from Emily, where they scanned a different price then the tag...!!! that is so terrible. IF they had good customer service, they would have refunded the money. One thing retail should learn is, the customer is always right. Especially when it's obvious like that case. SO that is just unacceptable. I am not interested in trying this place at all. Too bad. It was tops on my list. Word of mouth based on customer servuce is so important and stores should realize that and get their act together. I'm tired of bad customer service.
Jennifer replying to a comment from Misc. / June 18, 2014 at 12:55 am
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Where do you order from? I'm interested,!

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