Design Stores
The Flower Nook
The Flower Nook has been selling flowers in Toronto for more than three decades. They specialize in floral arrangements, fruit and gourmet gift baskets.
Saturday afternoon at Christie Pits.
By Justin Soegandi.
Sunday, May 19, 2013
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Mostly Cloudy 16°C
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Other Cities: Montreal
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On February 4 2013 I ordered 12 long stem roses for my love to be delivered on Valentines day because i didn't want to wait until the last minute and scramble. That is a full 10 days before Valentines day. Well Valentines day came and went yesterday and no flowers were delivered to my girl even though I called twice through the day to try to confirm the flowers were delivered. The response I got was 'no problem guaranteed to be deliverd by 5 pm'. At 5 pm my girl had gone home without any flowers on Valentines day. I looked like a schmuck. I called the shop and they proceeded to lay the blame on me because I didn't inform them that the address was a business and they thought it was a residence because it had a suite number in the address and they deliver to residences in the evening. The person that took the order and the money didn't ask me if it was a residence or a business or they would have known. But no instead of making it right they simply laid the blame with me over what they called a miscomunication. On all days Valentines day telling my girl the reason she didn't get the 12 long stem roses I had ordered a full 10 days before was a miscommunication
I wouldn't order anything from this flower shop as you don't know if it will be delivered or not and if not they are just going to blame you for their mistake instead of making it right.
To the owner that I spoke to on the phone You need to take a course on customer service SOON!