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Design Stores

Fabricland

Posted by Staff / Posted on March 19, 2012

FabriclandFabricland has been selling its fabrics and sewing materials in Toronto since 1968. Although the company has diversified over the years in offering craft materials, sewing-free home decor kits, and drapery, it remains a solid-go to for fabrics in a variety of materials, including silk, wool, and cotton. There are two locations in Toronto, and many more in the GTA.

Discussion

7 Comments

Dorothy Tait / March 24, 2012 at 08:53 pm
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Recently Simplicity patterns were on sale for $2.20. There used to be a different brand of patterns on sale each new week. Lately I have not seen any other patterns except for 50% off which is not such a good sale. For example, Vogue used to be under $6.00 when on sale. Why are there no great pattern sales any more?

Thanks,
Dorothy
JJ / November 25, 2012 at 09:55 am
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I am broken hearted as Fabricland has been closing all over the city ie North York (the one near Finch I think? I forget the street) which was huge and fabulous, the one at Yonge and Bloor. In fact other than the North York one near Yorkdale I dont know of any fabricland stores downtown any more. And I didnt even phone the north york one to see if IT is still open. Sad and kinda pissed off about these closings.
Lady V / March 31, 2013 at 03:14 pm
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I'd usually share the same sentiment of the poor unfortunate Canadian business going out of business due to this, that, or whatever. Truthfully though, there will be no love lost if the entire chain goes under. I've had the "pleasure" of shopping at the North York location years ago, Barrie a couple of years ago and recently the Newmarket location has become my local. I can say that the stores are consistent in the dark atmosphere, disorganized merchandise and surly staff. I was privy to overhearing a customer asking for advice on starting up a sewing box for her daughter. Instead of the staff member getting excited about helping a mom get her daughter into sewing, the woman didn't take a single step forward and simply pointed across the store to indicate where the sewing boxes and notions were, with no other advice or support. I'm looking forward to JoAnn Fabrics coming up to Canada to finally put Fabricland out of its misery!!
RL / November 8, 2013 at 08:20 am
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Went to fabricland last night,service was terrible, I had a woman raise her voice at me and point in a direction where a certain item was that I was looking for, and this is what you call help! The selection of fabric , well not exacting a quilters dream, and the prices are disgusting, even with the membership. I hope every store goes under, and I will be buying my fabrics online from the usa with the expensive shipping prices at least I am getting nice modern quilting fabric!
Kristine / November 20, 2013 at 03:29 pm
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Do you have any Mermaid fabric?
I am trying to make a Twin size Duvet cover for my daughter for Christmas!
Thank you
Jackie / March 16, 2014 at 03:00 am
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I have found that the customer service has been great. I usually go to the Markham location (McCowan & 7) and the Woodbridge location (Weston & 7) and have only had helpful staff. They are patient and give advice which is greatly appreciated by a sewing newbie like myself.

I can say that sometimes their selection isn't always fabulous, and their sewing club program should be more flexible (it only starts In sept, and ends in august. You can't have a full year's membership from any other date of the year). Their halloween sales make up for it though :)
K Jacobs / June 30, 2014 at 08:10 pm
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A very annoying experience at the Markham location today. It was the first time using my membership since purchasing it in May, 2014. I did not have my card on me but I did have my membership number and my receipt showing that I purchased the membership in May. I guess that was not good enough and I was told that I would have to wait for 2 hours for head office to get back to the store to see if I could get my member discount. I was also told that if I couldn't find my card that I would have to pay a $10 replacement fee for the remaining month I have on my membership. I decided to go ahead with my purchase as the discount would have been $12 and I couldn't wait as I had to get to work. (I now wish I had left the cut material on the counter and walked out). I was told that if I brought in my membership card then I could get a refund. I went home and called the store back saying I found my card and that I would come in to get my refund. I was told that they didn't say that when they had just said it 10 minutes prior. (What happened to the customer is always right?) I tried getting through to head office but no luck.

I can't believe this store is so antiquated that I have to carry a membership card (with no bar code by the way) and can't just give my membership number. In the days of computers and smart phones, most up to date companies can look up a membership by a phone number, customer name, etc. If Fabricland wants to survive as a business, they need to be more up to date as their future customer base does not carry every customer membership or loyalty card with them at all times. Perhaps if the customer service improved, they wouldn't have to close so many stores.

I also have to say the selection is pretty poor and it was difficult to find what I was looking for. I definitely won't be giving them any more of my money...there are other fabric stores in the GTA!

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