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Demarco-Perpich

Posted by Catherine / Posted on June 27, 2008

Demarco-PerpichRecently relocated from Summerhill to Queen just west of Ossington (very recently -- still finishing up the facade), Demarco-Perpich is new to Queen West, but is building on long standing in Toronto (since 1979).

Discussion

4 Comments

Colleen Lobo / February 17, 2010 at 05:59 pm
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I would have felt less bad about ripping up two $100 bills and flushing them down the toilet then for my husband to have spent it on a boquet of flowers from this shop. Inflated price for Valentine's Day is one thing, but this was just robbing him....they are half dead after just 4 days! Boquet did not match what was offered on website. You should be ashamed of yourselves! Never...Ever....will we buy from you again!
Peter Demarco replying to a comment from Colleen Lobo / April 8, 2011 at 04:25 pm
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Colleen Lobo is a client that is not a client - the first trouble with Colleen was when her husband ordered a dozen red roses (beautiful when they left) she then proceeded to put them in a vase with only about an inch of water and stones and wondered why they didn't last. - they sent me a picture - we were shocked when we saw the picture with these long stem roses in an inch of water - we replaced her bouquet and delivered it personally to their apt. The picture is now filed as what not to do with roses and is circulated as a learning tool in the florist world. This other time which Colleen is referring to above (I guess Mr. Lobo forgot it was Valentine's Day - or perhaps the shop he usually used accomodate him with such late notice. I told him we didn't have what he wanted on the website - sold out (late Valentine's Day afternoon) so he decided on what he would like... Done up very nicely and yes callas are expensive as well as hydrangea.... it should have jogged my memory re the rose killer from before and I would never have sold him hydrangea (hydra - needing water) However if Mrs Lobo would have called we would certainly have replaced the bouquet but she would rather take out her bitterness in a blog.
We at Demarco-Perpich are very proud of our reputation and always stand by our work and replace or refund whenever there is a problem - they are living after all - some people are just floral killers(could it be the Aura)
Nick / May 11, 2012 at 05:42 pm
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I'll be happy to provide a review of Peter's treatment of me. Last year, I paid Demarco Perpich to deliver some flowers to my Mom on Mother's Day and they forgot to do it. The reason they forgot was that it 'slipped through the cracks'. They refunded the cost of the flowers.

They said that the following year, they would make it up to me by delivering her some flowers for free.

I called on Friday before Mother's Day and spoke to Peter. He said 'Oh yes, the angry customer from last year'. I pointed out to him that I was angry because they had made my Mom feel sad when her flowers didn't arrive (my Mom was 82 at the time and I always give her flowers on Mother's Day).

He said he didn't have time to talk to me and passed me to the other guy that works there. What follows is not an exaggeration. The other guy told me to f**k off and hung up on me.

Good luck dealing with these two. They clearly aren't the most mature individuals in the world, and they tend to get flustered when asked to deal with any type of problem.
Peter Demarco replying to a comment from Nick / July 24, 2013 at 05:22 pm
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this was the most horrific customer we have ever dealt with in 35 years of business, he wins the cake and we certainly didn't want anything more to do with him. HORRIFIC is an understatement

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