City
What else could Metrolinx do with its PRESTO cards?
It was a long time coming, but the TTC last month signed off on PRESTO, provincial transit agency Metronlix's contactless payment card system, with a promise to have readers in every bus, streetcar, and subway station in time for 2016. The card, which holds a balance uploaded from a credit or debit card, is also compatible with other regional transit services, including GO, making it easier than ever to pay a fare in the GTA.
The scope of a widely adopted instant payment system could potentially be very broad. What service in Toronto couldn't be made better with a quick way to pay? According to Robert Hollis, the managing director and VP of PRESTO, it would actually be very easy to hook up readers to BIXI bike stations and Green P municipal parking meters.
"From a technology point of view, that's the easy part," says Hollis, "you can get a proximity reader on a number of devices so the ability to tap a card is really about having the equipment — the bigger challenge is how you're going to manage the payments in the back end."
The main hurdles to expanding PRESTO beyond transit are federal rules that govern all forms of currency within Canada. "If you're setting up an e-purse payment system you have to follow Canadian Payment Association rules," continues Hollis. The CPA oversees all electronic payments from ATM debit card withdrawals to a credit card pre-authorizations. A total of $179.4 billion of transactions were processed under their stewardship in 2011.
"Our focus is on transit we're still rolling out across Ontario...so our resources will be focused on what we believe is our prime objective. Once we have cards in people's hands I think it says to us 'what other things could we do with that card'...we have been looking since day one for opportunities to expand our card, it's just not the highest priority for us right now."
A focus on transit doesn't rule out BIXI, taxi companies, parking lots, and ferries adopting PRESTO. I would argue Metrolinx's next move after getting the TTC up and running should be to go to these companies and work out a way of making contactless payment seamless across all forms of transit in Toronto. Paying for a coffee and a newspaper, as one can in New Zealand with the Snapper card, might be a long way off but there's no reason why renting a bike or hopping over to the Islands can't be as simple as waving a card.
Adding other businesses such as Tim Hortons or Gateway Newstands, the company contracted to operate convenience stores and bakeries within the subway system, to its roster at a later date could be a nice sweetener for its users.
UPDATE: 15:14
Kevin McLaughlin, president of Autoshare, says his company approached Metrolinx about using PRESTO cards as a form of ID for customers collecting a vehicle. He says so far the reception has been decidedly lukewarm even though he believes his company falls under the umbrella of "transit," Hollis' focus.
"We want to work with PRESTO," he says, "I don't want to be negative towards them because I'm not, [but] sometimes it's unfortunate when we see folks in Montreal who basically get a greener light to start talking about these ideas and yet meanwhile we're ready to go."
"It just seems like in this day and age when government is struggling with transit and you've got this huge opportunity you should be looking at other cities to see what they're doing with [fare cards]. It's almost a scandal that we're not doing something with it."
That said, Autoshare is likely to go ahead with PRESTO integration with or without Metrolinx. The readers the company is installing its cars will authorize pick-ups using a unique ID number stored on each card without debiting the balance. McLaughlin also hopes to accept similar contactless cards from Montreal's transit system.
Metrolinx released a statement in response:
"PRESTO has spoken previously with Autoshare. They are aware of our mandate, and while we understand the potential for expanding partnerships in the future, today our focus is to integrate transit - and we are doing that."
What are your thoughts? Is Metrolinx right to stick to traditional transit systems or should it be working with companies like Autoshare and BIXI to develop additional uses for its cards?
Chris Bateman is a staff writer at blogTO. Follow him on Twitter at @chrisbateman.
Images: Derek Flack/blogTO and Metrolinx.


Discussion
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I've gone negative balance twice now even though I've loaded $20 on my card the night before. Turns out that the cards aren't smart enough to deduct what you already have on the card on top of what's about to be added to it.
The auto reload minimum threshold is set way too high at $20. For someone that only uses it for regional transit like YRT; I don't need to reload another $20 (the minimum auto reload amount) on it every time I drop below the $20 threshold.
Besides the obvious convenience, the best part is how efficiently it moves the line of people waiting for transit...no more waiting for people to count change, and no waiting as ticket purchasers hold up the line.
http://www.snapper.co.nz/protecting-a-snapper/
The more you make Presto do, the more money you store on it, the more complex it gets and the more annoying it becomes if you lose the card or it malfunctions. Remember, it's just a card you store money on that doesn't earn interest.
Why does it have to take until 2016 though? 4 years? Seriously? This should take 1 year max.
Why will it take 4 years to get this installed? How freaking useless and inefficient is the TTC? No wonder I drive in Toronto, it's easier, cheaper and reduces my stress.
Then again, this is the TTC we're talking about...a system where expanding a subway by a few stops takes 30 years, as opposed to months in other countries.
Then the JR Corporation created the Suica card, which also worked in select other cities and ate Passmo's lunch. Passmo still exists and people still use it at convenience stores... unfortunately, 10 yen and the all-annoying 1 yen coins ($0.012) still do as well.
And actually these NFC cards are pretty cool because you don't have to fumble with cards or change out of your wallet! You don't even have to take your wallet out of your pocket sometimes. Just bum pocket to reader! No big deal.
maybe we need another study to see if the progress-to-date is on par with what was timelined in the previous study? our transit system is so antiquated and slow to develop relatively basic technology and concepts (yes, i realize it's not solely the TTC's fault, and that different levels of gov't, agencies, and other stakeholders have contributed to the general clusterf**k).
one card system software
Another thing that Presto could bring back in with the TTC is fare zones, which would require stiles that accept tickets. They worked in the past when the subway was built (I believe that anywhere in the inner suburbs was considered Zone 2 and the City of Toronto was Zone 1) and they work in Paris, London, etc. Why should someone travelling from Kipling to Old Mill pay the same as someone travelling from Kipling to Union?
The Presto has been great for me - no need for change, tickets, transfers, or as much pre-planning when travelling on GO and on the suburban transit systems.
I lived in HK for 3 months and that was one of the things I wished we had in Toronto for sure.
Glad we're finally getting with the times.
Why expect a city as big as Toronto to be on board with your backward ideas.
I know there are some people who know what I`m talking about - on all fronts etc. Yet, it seems so clear to me that, the city of Toronto is not as clear.
The delay with this is entirely down to the TTC. To respond to Mark's comment as well, the TTC has a habit of stalling and dragging its feet on just about everything. They don't like other people's ideas, on principle.
The TTC had to be legally forced to implement stop announcements.
The TTC put off the idea of electronic fare media systems time and again, thinking it could wait until a given system became cheaper (it never does).
The TTC has been told over and over that its wayfinding/signage system was deficient, and all they've ever done is commission someone to do a trial redesign, for free, of St George and then left the results in place.
I'm afraid that this is just being done to appease people who crave fast convince (and the cachet of being like every other city on Earth-as if we're all kids that need the latest gadget) at the expense of others that can't afford it.
One step at a time. Metrolinx has A LOT of work to do when it comes to PRESTO. How bout fixing their self-serve machines that seem crash so often, adding more self serve machines around the GTA, and most of all.. it shouldn't take 24 hours for online transactions to your e-purse.
How do I protect my card balance?
Protect your card balance from loss or theft by registering your card. You can block a registered card from further use and transfer the remaining balance to a replacement card.
What do I do if my card is lost or stolen?
If your card is registered, immediately report the loss:
Report a lost card online.
By phone at 1-8-PRESTO-123 (1-877-378-6123).
In person at a Customer Service Outlet.
Can I recover a pass if my card is lost or stolen?
You can only transfer a current pass to a replacement card if you order a replacement card for delivery online. You cannot transfer a pass when you purchase an anonymous replacement card and manually transfer your balance.
To recover a pass on your replacement card:
Report your loss and order a replacement card online. Access your account with your old card number.
The card will arrive by mail in about 10 days. It will already be loaded with all your existing information, remaining balance (minus $6 issuance fee) and existing passes.
Activate your replacement card before using it.
By the time the next phase gets implemented with the TTC in 2016 (they say, but I am sure there will be some kind of delay pushing it to 2017) it will be so far out of date that it may as well be irrelevant. Rogers and CIBC just launched their mobile credit card payment App for use with a Blackberry Bold 9900. If this can happen now then I am positive that in 4 years time there will many more advances in this area. Why didn't Metrolinx spend the money on a new payment system incorporating mobile instead of paying Accenture to build us a custom solution fit for the Nineties. Truly, it just boggles the mind.
Mike, why so angry man? That is not spewing hate that is someone who is truly frustrated. I know that in this case the TTC isn't really at fault but they do play a part in this. However his comment about the TTC is totally valid - they are a joke. What were they waiting for this whole time? A payment system to fall into their laps? They could have gotten more involved but instead they did nothing.
I love me some tokens as much as the next guy but I those need to go.