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Saturday Brew: More Embarrassing TTC Photos, Yonge St. Revitalization, Island Airport Tunnel, Pedestrian Fatality Analysis, An Odd Article from John Cruickshank

Posted by Derek Flack / January 30, 2010

Toronto SkylinePhoto: "TO.keh..." by Chewie 2008, member of the blogTO Flickr pool.

What's happening in the GTA (and sometimes beyond):

Another week, another photo of a TTC employee doing something dumb: a streetcar rider snapped away as his driver stopped on the busy 501 Queen route to get some cash at a bank machine, holding passengers up for an estimated seven minutes. While less visually damning than the sleeper photos, the behaviour is actually far worse. With a sleeper, you might be in store for a free ride, but when a driver goes on break mid-route, traffic goes haywire.

The Star wants to know what you think about the state of Yonge south of Bloor. After dumping on the strip in a previous article, the paper was contacted by Joe MacDonald, a member of the Yonge BIA, who invited the writer on a guided tour of the street. What he saw was an area in the process of revitalization. The question is, has anyone noticed?

You can forget the talk of a bridge to the Island Airport -- now the controversy will surround a plan to build a pedestrian tunnel instead. Or will it? With the Toronto Port Authority seeking to finance the project by boosting airport improvement fees and private sector investment, there will be no request for public funding. That'll make their plans very difficult to halt. And, hey, at least pedestrians will be safe down there.

Speaking of which, the Globe has an extensive look at Toronto's "mean streets" in an effort to ascertain if there are any patterns to be found in the 14 pedestrian fatalities this month. The article features some illuminating graphs, but the expert analysis is anything but scientific. More useful information -- both statistical and interpretive -- can be found here (see bottom of page). But, ultimately, part of the frustration that surrounds this trend is that it's nearly impossible to know precisely why fatalities are happening with such frequency.

There's an odd article by Star publisher John Cruickshank today. Under a title that promises to deliver "good news for newspapers," he outlines much of what we already know about the print industry -- the usual stuff about the migration of advertising dollars onto the internet and mobile devices. So what's his good news? Well he wants us to know that despite a drive to cut costs by outsourcing production jobs at the paper, management and the union have reached some kind of agreement. What exactly this involves remains unclear because he fails to offer any details. I can't help but think he needs a better editor again.

Discussion

27 Comments

Moe / January 30, 2010 at 09:17 am
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Any guesses how long it'll be until the city and the TTC make it illegal to take photos of "TTC operations?"
TTC replying to a comment from Moe / January 30, 2010 at 09:40 am
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Can't those photo's of this guy were taken in a public area on queen street. but if they tired it would never hold water in the courts.
jack / January 30, 2010 at 09:46 am
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If riders notice something wrong they can complain to the TTC at 416-393-3030.

why is it our job? so we are all working for TTC now for free?
apetimberlake / January 30, 2010 at 10:00 am
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If he is ahead of sched. he can stop for a few mins
cocoa replying to a comment from jack / January 30, 2010 at 11:05 am
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what won't you complain about?
handfed / January 30, 2010 at 11:10 am
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"TTC spokesman Brad Ross confirmed Friday that streetcar drivers aren’t permitted to hit the brakes to conduct personal banking or even to get a coffee."

Really! I had no idea. I've watched bus/streetcar drivers go into Tim Horton's at least a dozen times while the passengers wait.
Malcolm Tucker replying to a comment from apetimberlake / January 30, 2010 at 11:40 am
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Yeah, great if he's "ahead of sched" -- not so great if the rest of us are behind on ours.
K. / January 30, 2010 at 11:51 am
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Stopping on Queen is a dumb idea, not only does it hold up passengers, it blocks traffic and causes a dangerous traffic situation. Streetcars are probably one of the biggest causes of bad traffic in downtown. Bad traffic causes bad drivers to drive recklessly to make up time. Reckless drivers kill pedestrians. QED
Picard102 / January 30, 2010 at 11:58 am
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“I just couldn’t believe it. Especially with the (fare) hike.”

What a moron. How does the fare hike make anything different then you paying more.
Bugs Bunny replying to a comment from Picard102 / January 30, 2010 at 12:13 pm
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Your the maroon!

The fare hike during this recession is being used to pay for the higher salaries extorted by the ATU this previous summer. Now, most passengers are paying more, for the same poor service. I don't know many workers in the private sector getting wage increases this year.

What this means is that after a fare hike, the public is paying more, while earning less, to support a select few highly unskilled workers with above market salaries. How is this not unjust to you?

Yes, I would think anyone in the private sector who was increasing their take-home salary would be *very* grateful to their customers - instead we get treated like cattle, and forced to wait at the behest of the ATU morons!
Me replying to a comment from Picard102 / January 30, 2010 at 12:14 pm
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Because we would expect that an increase in fare would equal to better service
jamesmallon / January 30, 2010 at 12:53 pm
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You're all morons. Crappy TTC customer service, and crappy TTC transit service are two different things. Customer service is crap, because we can't fire anybody. Transit service is crap, because the province is screwing Toronto, because there's no votes up for grabs here. All of you who don't understand reality, let politicians sell you any garbage.
sniderscion / January 30, 2010 at 01:36 pm
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I didn't realise that they weren't allowed to stop for coffee either. I've seen this happen quite regularly at Steeles and Dufferin on the south side-the driver leaves the bus for a few minutes and wanders off into the gas bar/fast food place.

The problem with the staff is inconsistency; there are some great courteous drivers out there who really care about their passengers and then there are the ones who treat people like annoyances; unfortunately the crappy ones stand out and leave a bad taste in the mouth about the whole system.
coffee break / January 30, 2010 at 01:52 pm
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I guess we'll have to start snapping photos of all the double double breaks now.
John / January 30, 2010 at 02:56 pm
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I couldn't count the number of times I've been on the bus and the driver got a coffee and a doughnut.
Picard102 replying to a comment from Bugs Bunny / January 30, 2010 at 03:57 pm
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They're not increasing fares to double their profit margins over night, their doing it to avoid going broke. You might be entitled to expect better service if they were a finacialy stable company and raised their prices.
Mark Dowling / January 30, 2010 at 04:45 pm
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The operators generally claim that their schedules don't permit them to take breaks during shift, or that when they do it is at somewhere like Humber Loop or High Park Loop where there is no food or other amenities. I am sympathetic to this *if true* and TTC should explain in more detail what they permit operators to do, when, and what they plan to do to make it absolutely unnecessary for streetcars to stop mid-route. Subways don't so presumably since their operators don't have onboard toilets or wear diapers (I sincerely hope) then some kind of arrangement must have been made for them in terms of relief crewing.
gorf / January 30, 2010 at 06:09 pm
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I sent a message to Brad Ross on Twitter earlier today mentioning that it may be a good idea to make it mandatory for TTC drivers / collectors to display their badge numbers when they are on duty.

I feel that this would be make submitting complains much easier for the following reasons:

1. Passengers will avoid (further) confrontations instead of asking for employee details in order to make complaints. I assume that when this happens said employees wont always follow through with their legal obligation to provide the correct badge number. I also assume that the current anonymity gives these employees a more solid a sense of entitlement / job security, which many believe is the basis of all of the frowned upon behaviour.

2. Passengers will only have to remember 5 numbers. Currently, in order to submit a complaint the passenger must note the time of day, the route number, the location and/or number of the vehicle they are on.

I've not received a response as of yet.
Jim / January 30, 2010 at 06:16 pm
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This is an embarasment to the TTC and to Giambrone professionally. If he can't manage the TTC how does he hope to manage the entire City? The entire city would be as big a joke as the TTC if Giambrone got elected.
handfed / January 30, 2010 at 06:23 pm
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Oh man, you sent a Twitter message to TTC Spokesman Brad Ross?! Change is a-coming!!
gorf replying to a comment from handfed / January 30, 2010 at 06:31 pm
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I didn't say it would do or change anything. I simply put a message out there about something reasonable and cost free that I believe would help the situation.
James / January 30, 2010 at 07:11 pm
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Its not our duty to call the TTC to report a problem - but it is our civic duty to continue to expose this union for the corrupt failure that it's grown into.
K / January 30, 2010 at 07:15 pm
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Agree with Jim above : what makes Giambrone think he can be mayor if the TTC is such a joke? He should quit making stupid Youtube videos and crack down on behaviour like this from TTC employees.
ambrose replying to a comment from Moe / January 30, 2010 at 11:14 pm
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Why? The TTC already harasses people for taking photos, if you are so unlucky. They don't even honour their own rules, which says photos are ok as long as you are not a professional photographer.

Compare this to Hong Kong's MTR, which used to have a strict no-photography rule that doesn't exist any more. TTC isn't just behind the times; it is backwards.
Randy / January 30, 2010 at 11:55 pm
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"TTC spokesman Brad Ross confirmed Friday that streetcar drivers aren’t permitted to hit the brakes to conduct personal banking or even to get a coffee."

Wow, really? I mean, if someone has to go to the bathroom, I'll obviously cut him or her some slack. But I have seen drivers take personal coffee breaks DOZENS of times over the years. The next time a driver does this, I'll remind him that it is a no-no.

Don't feel too sorry for these guys... many of them driver three to four hours, then have a long break before they resume driving.
Randy / January 30, 2010 at 11:58 pm
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Mini-poll: when's the last time you thanked a driver for a transfer, and they actually acknowledged you? I thank them all the time, and might get a mumbled "You're welcome" one time out of ten.

The TTC has forgotten common courtesy. For some reason, if they are nasty to customers, they are surprised when passengers are nasty in return.
Genevieve replying to a comment from handfed / January 31, 2010 at 12:46 pm
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That's happened to me multiple times, particularly when I was taking the bus in the Scarborough area. There would be about 100 people all crammed in the bus, at rush hour, waiting for the driver to come back with a coffee. So infuriating.

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