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Baked Goods

J'Adore Cakes

Posted by Staff / Posted on October 19, 2012

J'Adore CakesJ'adore Cakes on the East Danforth makes pastries, sandwiches and other sweet treats but they're best known for their wedding and custom cakes, macarons and cupcakes.

Discussion

5 Comments

Diana / November 19, 2012 at 12:05 pm
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The cupcakes are extraordinary, truly the best I have ever had. Moist cake, and smooth, tasty not overly sugary fosting.
Kathleen / May 27, 2013 at 10:39 am
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I am appalled with the level of service I have just received from J'adore Cakes. After placing an order on Wednesday, further co-corresponding with the bakery on Thursday via email I have just been notified that my order was never filled? I was expecting to pick them up this afternoon for an event this evening. Because no one thought to contact me when details needed to be clarified, I am left with nothing. I clearly stated in all my communication with the bakery both on the phone and by email: "The base price for my order is $99, and we set a budget of $130 for the embellishments (contact me if this needs to be adjusted)"-I'M OK TO PAY MORE MONEY IF REQUIRED "Please contact me if you have any questions, if you can not reach me by phone then email is next best"-CALL ME AS A PRIMARY CONTACT METHOD, EMAIL ME AS A SECONDARY CONTACT METHOD When the bakery felt the budget set wasn't enough, they simply cancelled the order. I was never called regarding my order and given an opportunity to approve an increased budget. The 'icing on the cake' of my experience? When I called to inquire about the pick up of my order (which should be today) The woman on the phone was rude, and offered me nothing but a very insincere 'I'm sorry' only after realizing that there was a HUGE error made here. There was no attempt to make a resolution or to rectify the situation. Whom ever I spoke with on the phone decided that the best way to mend the situation was to do nothing at all, and HANG UP on me when I started asking about what you have available in stock. They have continued to ignore my calls and emails. As an event planner I have always worked with the same reliable shops and have never experienced this type of service. DO NOT ORDER FROM HERE. They're not the only shop in town, and I have had amazing experiences at other establishments (For the Love of Cake, Cake Opera etc)
Angela / September 22, 2013 at 02:27 pm
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My fiancé payed a lot of a simple engagement cake. The fondant was very amateur the edges weren't even moisten so you saw four cuts out were used to cover the box . The actual cake looked nothing like the drawing. Positive to the whole thing was that the cake itself tasted amazing. They definitely rushed the order even though they had more than enough time to make it. I think they forgot about and just did everything in 30 mins.
melissa replying to a comment from Angela / September 30, 2013 at 11:55 am
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I have had the same experience. For a "high end" cake shop, my cake looked rushed. And it wasnt' a last minute order. I am starting to think the only thing high end about this shop are the prices.. will not reccommend to my friends


Eva / November 18, 2013 at 09:32 am
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I was having a baby shower in the area and found J'adore online. I was looking forward to placing an order and after checking out the website I decided to visit the shop on a Saturday afternoon, driving all the way from Mississauga. The shop was closed. There was nothing indicating that they would be closed for 2 days on the website. To avoid this from happening again, I decided to call ahead for an appointment. Whoever answered the phone didn't seem interested in meeting with me. After giving me a hard time she agreed to meet on a Sunday at 11:00 am, one week before the party. Sunday comes along and I drove to the shop from Mississauga at 8 months pregnant and she was a no show. I called and asked her nicely to please call me back and I have yet to hear back from anyone. How unprofessional. Never in my life have I've been treated so poorly as a customer. The least she could've done was call to cancel. Her actions indicate to me that my event and business were not important and could treat me so poorly. Because of her poor work ethic, I ordered a beautiful cake from The Original Cupcake and was really happy with the customer service and product I received. It's too bad that J'Adore treats their customers so bady because I have LOTS of family and friends who I will make sure know not to purchase anything from J'adore ever and make sure that all their friends and family are warned as well. How dare you waste people's time J'adore. What goes around comes around...

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