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Baked Goods

Chocolada

Posted by Staff / Posted on April 8, 2011

ChocoladaChocolada is well known in North York for making some of the best wedding and special occasion cakes in the area.

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1 Comment

Ric Anton / June 19, 2011 at 12:08 am
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they have one of the best cakes and pastries around but service sucks! it seems they have no system to serve customers when it gets busy. i was at the cake slices counter waiting for my turn to be served when the customer before me wanted to see their catalogue. the only lady manning that counter left. what's worse was someone finally came but chose to serve a couple who came way after me and wouldn't listen even if i protested. i think the staff (russian or eastern european) are just racist because i'm oriental. i've always felt like discriminated every time i enter that store.

my suggestions for improvement:
1) always have 2 people behind the counter at each section (whole cakes and cake slices)
2) have the catalogue out on display and customers who want to see the catalogue or want to talk about catering should be referred to the manager.
3) never leave the counter to attend to a customer with special requirements, especially when you have other customers waiting for a significant amount of time

i don't think i'm ever coming back even if their cakes are good. there are other places.

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